TEKsystems · 2 months ago
BILINGUAL SPANISH CALL CENTER REP
Holly Hill, FL
Full-time
Hybrid
Mid Level
$18/hr - $19.50/hr
3+ years expTEKsystems is looking to hire several Bilingual Spanish Call Center Reps for a large insurance company in Daytona Beach, FL. The role involves handling inbound calls regarding homeowner claims, providing accurate information, and assisting upset customers while maintaining professionalism under pressure.
Information Technology
Responsibilities
Will be handling about 40-50 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts
The calls will be pertaining to existing homeowner claims
Navigate between multiple systems to find the answer
Research through the claim tool to be able to assist the customer and provide accurate information
Handle escalated calls as needed
Be the liason between proctor, the homeowner and the lender
Be able to be cool under pressure and handle upset customers
Update case notes in the Claim system to ensure everything is documented and updated
Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner
Outbound calls are also often necessary
Qualification
Required
3+ years of call center experience
Bilingual Spanish
Must achieve 95% quality and 85% adherence scores
Working cellphone with service (need to dual authenticate)
At least 1 to 2 years of Call Center Experience (preferably in escalations, claims, or insurance)
Thick skin. Ability to handle difficult conversations
Efficient in using a windows PC computer and navigating their software system
Typing: at least 35 WPM
Good verbal and written communication skills
Reliable transportation
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase