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Valentino · 7 hours ago

CRM Support

New York, United States

Contract

Hybrid

New Grad

$20/hr - $25/hr

1+ years exp

Valentino is an Italian Maison de Couture founded in 1960, known for its unique creations and commitment to quality. The CRM Support Intern will coordinate between corporate data goals and boutique execution, managing client data and supporting teams to enhance client outreach and engagement.

ApparelBeautyE-CommerceFashion

Responsibilities

Client Database Management

Data Integrity & Compliance: Ensure compliance with data collection protocols by monitoring KPIs for stores and sales associates, reporting any compliance gaps to management

Database Maintenance: Execute client profile merging of duplicated profiles to ensure high-quality data across the North American region

Lifecycle Management: Manage client reassignments following staff departures and manage localized client dedication requests to ensure continuity of service

Data Accuracy: Partner with store teams to audit and update client profiles, ensuring comprehensive and accurate information within the CRM

CRM Reporting & Performance Analysis

Business Intelligence: Utilize SAP and Qlik to extract data and manage all regional CRM reporting

Performance Tracking: Design and distribute weekly and monthly performance dashboards to keep store teams informed of their progress

Strategic Insights: Synthesize complex data into weekly highlights for the corporate team, focusing on spending segmentation, client trends, and key performance indicators

Engagement Monitoring: Analyze "One-to-One" (OTO) completion rates by store and individual sales associate to drive higher participation and outreach effectiveness

Client Segmentation: Fulfill custom client list requests and monitor spending behaviors to support targeted marketing efforts

CRM Onboarding & Training

Regional Support: Facilitate regional training sessions to align store teams on CRM objectives, tools, and KPI benchmarks

Technical Empowerment: Provide ongoing training and troubleshooting for store teams on CRM application management to optimize daily usage