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Audacy, Inc. · 17 hours ago

Client Success Strategist

Greater Houston

Contract

Hybrid

Entry, Mid Level

2+ years exp

Audacy is a leading multi-platform audio content and entertainment company. They are seeking a Client Success Strategist to support Account Executives in developing new business and ensuring campaign execution meets client expectations.

Responsibilities

Support assigned Account Executives with the following:

Support the development of marketing strategies by analyzing audience insights, market trends, and campaign performance data to strengthen media plans and presentations

Creation of media plans/presentations

Assistance in maintaining and upselling clients by creating campaign and monthly recaps

New business appointment setting

Be proficient in all sales tools and resources to assist in all stages of the sales cycle

Assist Account Executive in research and preparation for client meetings

Managing credit and account receivables for client campaigns

Shadow all key and target sales calls

Lead conversations with internal creative and execution teams to client expectations and deadlines are met

Provide best-in-class “white glove” client service to advertisers through great communication and properly setting expectations

Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly

Digest and articulately relay feedback and expectations to client and internal teams

Proactively troubleshoot internal and external campaign concerns and work directly with the Account Executive and internal team members to seek out solutions that cater to both the client expectations as well as Audacy best practices

Qualification

Digital advertising strategyClient communicationMedia planningMicrosoft Office SuiteGoogle SuiteSolution-orientedComposure under pressureStrategic thinkingPresentation skillsEffective communicationTeam leadershipWriting skills

Required

Minimum 2 years working with a media company, digital agency, or integrated media sales position in a client-facing role

A valid driver's license, satisfactory completion of a motor vehicle record check, and, if the position requires use of applicant's own vehicle, proof of insurance, is required

Strategic thinker and solution-oriented with proactive attitude

Ability to build presentations

Effective communication with both internal employees and externally with clients

A background working with and leading communication with internal teams

Enjoy and thrive in a fast-paced, deadline-oriented environment with the ability to maintain composure under pressure

Exceptional communication and writing skills

Proficient in Microsoft Office Suite & Google Suite