Healthcare Outcomes Performance Co. (HOPCo) ยท 1 day ago
Ancillary Front Office Representative
Fleming Island, FL
Full-time
Onsite
Entry Level
1+ years expHealthcare Outcomes Performance Co. (HOPCo) is seeking an Ancillary Front Office Representative to join their team at Southeast Orthopedic Specialists, the largest private orthopedic practice in Northeast Florida. The role involves managing reception, scheduling, insurance, and payments while ensuring a welcoming environment for patients during their visits.
Health CareHospital
Responsibilities
Greet patients promptly, check them in through the scheduling system, and notify providers of arrivals
Collect and verify patient demographics, insurance details, authorizations, and required paperwork
Process co-pays, co-insurance, past-due balances, and establish payment plans as needed
Accurately complete insurance verifications, explain billing/coverage to patients, and escalate complex cases
Schedule follow-ups and confirm referral/authorization requirements
Scan and maintain updated patient documentation in the EMR system
Balance and close cash drawer daily while maintaining financial accuracy
Communicate wait times or delays to patients in a professional, empathetic manner
Maintain confidentiality, professionalism, and adherence to HIPAA always
Keep the front office organized, clean, and compliant with standard operating procedures
Qualification
Required
High school diploma/GED required, advanced education a plus
Minimum 1 year of patient registration or medical office experience
Knowledge of insurance rules/regulations, medical terminology, and HIPAA guidelines
Strong customer service skills with the ability to de-escalate frustrated patients
Effective communicator with physicians, staff, patients, and families
Proficient with Windows-based computer systems and scheduling software
Preferred
Bilingual (English/Spanish) preferred; prior cash-handling experience strongly desired
Benefits
Competitive health & welfare benefits+ HSA
Monthly stipend for extra coverage
401(k) with company match
24/7 Employee Assistance Program
PTO, paid holidays, AND appreciation events
Company
Healthcare Outcomes Performance Co. (HOPCo)
Healthcare Outcomes Performance Company (HOPCo) is the leading provider of musculoskeletal value-based health outcomes management, service line management and practice management.
1001-5000 employees
H1B Sponsorship
Healthcare Outcomes Performance Co. (HOPCo) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Equity
2019-08-01Acquired
2019-01-01Private Equity
Leadership Team
Wael Barsoum
President and Chief Transformation Officer
Recent News
2025-08-28
Company data provided by crunchbase