Foundation Finance Company Careers ยท 14 hours ago
Customer Service Specialist I
Rothschild, WI
Full-time
Onsite
New Grad, Entry Level
$18/hr - $19/hrFoundation Finance Company is a fast-growing consumer finance company that partners with home improvement contractors across the U.S. to provide flexible financing options. The Customer Service Specialist I will respond to customer inquiries, troubleshoot issues, and handle complaints regarding the company's products and services.
Financial Services
Responsibilities
Handles incoming calls regarding customer account questions and performs callbacks on accounts as required
Processes routine over the phone payments for customers
Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods
Proficiently relay information to customers relating to interest, statements, and other account questions
Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. Utilize company resources to achieve one-call resolutions
Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks
Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management
Other duties as assigned by management
Qualification
Required
Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience
Strong computer skills including Word, Excel, Internet, email
Professional phone presence and excellent verbal and written communication skills
Strong persuasion and negotiation skills
Able to handle stressful conversations with tact and diplomacy to yield the desired results
Strong typing skills
Strong attention to detail
Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks
Benefits
Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
401(k) with company match enrollment on day-one.
Paid, Sick and Volunteer Time Off
Paid Parental Leave Options
Employer Paid Life and Disability
Wellbeing on Demand Program
Flexible Work Environment with a casual dress code
Company
Foundation Finance Company Careers
At Foundation Finance Company (FFC), we help home improvement dealers across the U.S. grow their businesses through fast, flexible financing solutions.
Founded in 2012
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase