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E*TRADE from Morgan Stanley · 14 hours ago

Dir, Team Specialist, P3, Client Services & Relationship Mgmt WM : Job Level - Director

Columbus, Ohio, United States of America

Full-time

Onsite

Mid Level

4+ years exp

E*TRADE from Morgan Stanley is looking for a Director to oversee a team of Service Professionals in the Client Service Center. The role involves managing client relationships, optimizing the client experience, and ensuring effective service delivery.

BankingFinanceFinancial Services

Responsibilities

Serve as the primary supervisor within specific line or project area with accountability to associated risks

Manage direct reports, leading 1:1s and career development, attracting and retaining high quality talent in line with our leadership commitments

Review resources to ensure adequate coverage to deliver BAU commitments, highlighting current and future needs to manager

Share expert knowledge across the team, contributing to team output and development, building relationships across the Firm

Qualification

Client relationship managementRisk managementTeam leadershipSIE/Series 99 licenseCultural awarenessActive listeningAdaptabilityCommunication skills

Required

Ability to lead by example, work with drive and determination, adapt management style to suit individuals and ensure team is well supported with a sense of purpose

Prepared to challenge the status quo, raise concerns and/or needs of their team members

Ability to pitch communication appropriately according to the audience and demonstrate active listening skills

Culture carrier across Operations, embracing the Firm's core values and acting as a role model

Must obtain SIE/ Series 99 license if supervising a covered function

At least 4 years' relevant experience would generally be expected to find the skills required for this role