Weedmaps · 14 hours ago
Manager, Accounts Receivable (Reconciliation and Customer Support) (Onsite) tags.
Irvine, CA
Full-time
Onsite
Mid, Senior Level
$102K/yr - $111K/yr
5+ years expWeedMaps is a global leader in the cannabis industry, dedicated to transparency and community. They are seeking a Manager of Accounts Receivable who will optimize revenue cycles and strengthen customer relationships while overseeing account reconciliation and supporting escalated customer inquiries.
AdvertisingAppsCannabisCollaborative ConsumptionInformation TechnologyInternetMedia and Entertainment
No H1B
Responsibilities
Lead, manage, and optimize the end-to-end Accounts Receivable function related to outstanding balances
Oversee and analyze a complex portfolio of client accounts, ensuring financial integrity, timely payment collection, and clear documentation of account activities
Partner closely with Sales, Legal, Finance, and Customer Success to assess account standing, address contract or billing discrepancies, and align communication strategies for high-impact or sensitive accounts
Serve as the primary escalation point for complex customer inquiries, demonstrating exceptional professionalism, empathy, and financial expertise in every interaction
Monitor, analyze, and report on aging, reconciliation discrepancies, payment trends, and delinquency drivers; provide management with insights to support forecasting, policy adjustments, and process improvements
Utilize Salesforce, ERP platforms (SAP or similar), and advanced Excel to manage data, perform reconciliations, identify anomalies, and streamline reporting workflows
Develop, refine, and enforce standard operating procedures, identifying automation and efficiency opportunities across A/R, reconciliation, and customer support functions
Manage and mentor A/R team members, providing training, feedback, and coaching to elevate performance and ensure consistency in customer experience and financial accuracy
Lead or contribute to cross-functional projects that enhance financial operations, strengthen compliance, improve internal controls, and increase customer satisfaction
Ensure adherence to company policies, audit requirements, and regulatory guidelines, maintaining a high standard of data integrity and documentation
Provide direct leadership and day-to-day direction to A/R team members, including supervision, workload prioritization, and guidance on complex reconciliation and customer support issues
Make decisions on account escalation resolution, reconciliation approaches, payment plans, and write-off recommendations, balancing financial risk, compliance, and customer impact
Hire, train, coach, and evaluate team members, including conducting interviews, setting performance expectations, and delivering regular feedback and performance reviews
Establish and maintain consistent workflows, standards, and coverage models to ensure accuracy, timeliness, and a high-quality customer experience
Identify development needs and process improvement opportunities, partnering with leadership to implement training, system enhancements, and operational improvements
Qualification
Required
Bachelor's degree (BS/BA) in Accounting, Finance, Business Administration, or equivalent professional experience
5+ years of experience in Accounts Receivable, billing operations, or financial reconciliation roles
3+ years of customer service or client-facing experience, with a strong track record of resolving complex billing or account issues
2+ years of Salesforce experience, including reporting, case/ticket management, and workflow optimization
Advanced Excel skills, including data analysis, VLOOKUP/XLOOKUP, pivot tables, and reconciliation tools
Exceptional written and verbal communication skills, with the ability to clearly explain financial concepts to non-finance stakeholders
Strong organizational, leadership, and prioritization abilities in a fast-paced, high-volume environment
Demonstrated ability to work independently, exercise sound judgment, and solve complex operational or financial issues
Preferred
Experience with SAP or comparable ERP systems, including reporting, reconciliations, and financial workflows
Proven ability to adapt to evolving tools, systems, and business requirements
Track record of process improvement, automation, or project leadership within A/R or financial operations
Experience training, mentoring, or leading team members, with a focus on skill development and operational excellence
Benefits
Physical Health (Medical, Dental & Vision)
+ 100% employer-paid premium for employees
+ Up to 80% coverage for dependents
+ Company HSA contribution with the High Deductible Health Plan
401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution)
Basic Life, Voluntary Life and AD&D Insurance options
Supplemental, voluntary benefits
+ Student Loan Repayment/529 Education Savings with a monthly company contribution
+ FSA (Medical, Dependent, Transit and Parking)
+ Voluntary Life and AD&D Insurance
+ Critical Illness Insurance
+ Accident Insurance
+ Short- and Long-term Disability Insurance
+ Pet Insurance
+ Identity theft protection
+ Legal access to a network of attorneys
PTO, paid sick leave, and company holidays (including a 2026 holiday shutdown)
Paid parental leave
Company
Weedmaps
Weedmaps is the world's first marijuana technology and media brand. It is a sub-organization of Weedmaps.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-13Undisclosed
2018-08-15Undisclosed
2015-11-01Acquired
Leadership Team
Dimension Software
CoFounder / CTO
Duncan Grazier
Chief Technology Officer
Recent News
2025-09-23
2025-09-02
Morningstar.com
2025-07-10
Company data provided by crunchbase