Loman-Ray Insurance Group, LLC · 17 hours ago
Farm Insurance Customer Service Representative
Illinois, United States
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $50K/yrLoman-Ray Insurance Group, LLC is an independent insurance agency headquartered in Central Illinois, specializing in various insurance lines including farm insurance. The Farm Insurance Customer Service Representative will provide support to clients and the office team, focusing on servicing existing farm insurance accounts, processing claims, and facilitating communication between clients and insurance companies.
ConsultingFinanceInsurance
Hiring Manager
Kelly Wright
Responsibilities
Answer incoming phone calls and assist or direct clients and prospects appropriately
Greet clients visiting the office and provide assistance or route them to their assigned Producer or IAS
Provide responsive customer service support to assigned Producers and farm insurance clients
Open, sort, and distribute daily mail and handle client correspondence
Coordinate with clients, insurance companies, and internal departments to facilitate policy and service needs
Meet with farm clients when necessary to discuss policy changes, coverage options, or claims
Process client payments accurately and securely
Screen walk-in and phone-in prospects to identify new business opportunities
Act as a communication link between clients, Producers, and internal staff
Provide support for Producers during absences and assist with new business quoting
Review renewal policies for accuracy and conduct pre-underwriting for farm accounts
Assist with quoting new farm insurance business for Producers or the agency
Monitor and communicate billing statuses to Producers and clients
Maintain and update records in the Client Management System
Provide servicing support for CSR’s and IAS’s during absences
Support the new business quoting process and ensure timely completion of tasks
Perform general administrative tasks in a professional office setting with minimal physical demands
Handle additional duties or special projects as assigned
Receive loss information from insureds via phone, mail, or in-office meetings
Review farm insurance policies to verify coverage for reported claims
Provide claim information to Producers for prompt reporting to carriers
Follow up with insurance companies on claim statuses and communicate updates to Producers and IAS’s
Assist with processing settled claims, including issuing settlement checks to insureds or claimants
Act as a liaison between clients, Producers, and carriers to ensure smooth claims resolution
Qualification
Required
High School Diploma or equivalent required
Active Illinois Property & Casualty license required, or the willingness to obtain the license
Prior experience in farm insurance or related insurance customer service
Working knowledge of farm insurance policies, coverages, underwriting, rating, claims, and billing procedures
Proficiency with Microsoft Office Suite
Strong oral and written communication skills with professional phone etiquette
Proven customer service abilities and exceptional interpersonal skills
Ability to handle multiple tasks with strong attention to detail and accuracy
Commitment to ongoing education in technical insurance knowledge through approved courses or professional programs
Ability to pass a criminal background check, as permitted by law
Preferred
college degree preferred
Working knowledge of Applied Epic desired; will consider experience with related agency management systems
Benefits
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
Company
Loman-Ray Insurance Group, LLC
Loman-Ray is an independent insurance agency based in central Illinois, serving individuals, families, businesses, farms, and public entities against risks of all kinds.
Founded in 1981
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase