Apply on Employer Site

Viejas Casino & Resort · 2 days ago

Table Games Director

Alpine, CA

Full-time

Onsite

Director/Executive

10+ years exp

Viejas Casino & Resort is San Diego’s Premier Four Diamond Gaming and Resort destination, seeking a Table Games Director to join their gaming leadership team. The role involves overseeing the day-to-day operations of the Table Games Department, ensuring high levels of customer service and managing team development while maximizing revenue streams.

CasinoGamblingLifestyleTourismVacation Rental

Responsibilities

Overseeing the day-to-day operating activities of the Table Games Department, including enforcement of procedures and policies, table spreads, minimums, service, staffing control and team member development

Works closely with the Vice President of Table Games and finance department in the preparation of budgets, operating plans, and staffing levels while ensuring the highest level of customer service exists

Works closely with Player Development and Casino Marketing to deliver a quality gaming experience to the existing database and prospective customers

Works closely with Player Development team and VP of Table Games to drive incremental revenue in the high limit Pit areas

Reviews and responds to Medallia online guest comments and Secret Shopper reports

Tracks, maintains and follows through on Table Games Manager disciplinary logs and actions

Work with Shift Managers to approve PTO and LOA requests as necessary, based on Casino need

Create and maintain the weekly schedule and road map of member assignments each week

Oversees the onboard of new Table Games members

Maintains close observation and insight into the competition to ensure Viejas remains competitive relative to games and rules offered

Maximizes the revenue stream derived from this player base and controls the (ROI) costs associated with the operation

Reviews compliance of games standards to assure the variable to mathematical formula is reflected in actual games operations. Reviews and analyzes reports to monitor progress and take immediate corrective action

Directs, supervises and observes all activities of the Table Games Department for adherence to department, company and regulatory policies and procedures

Monitors performance standards and departmental performance with the Shift Managers regularly

Establishes and maintains open channels of communication, establishes a team, motivates others and treats others with dignity and respect

Oversees the hiring, training, coaching, developing and evaluating of team members

Takes initiative, sets goals for himself/herself as well as the team and serves as a role model for others

Confers with all table games management to assure maximum customer satisfaction and efficient utilization of all resources and facilities

Ensures V-briefs occur and meet expected standards

Reviews and responds to guest feedback surveys, addressing issues operationally as well as with team members as necessary

Maintains security of all games, monies and personnel. Works closely with Surveillance as required

Remains alert to any unusual or questionable activity by Pit team members or gaming customers and takes appropriate action to correct the situation within established policies and procedures

Stimulates a friendly and courteous attitude among Pit team members by consistent example of pleasant expression, alert posture and hospitable manner

Recommends and/or approves changes in the department, including hiring, promotion, demotion and termination of team members

Recommends wage and salary adjustments within established guidelines

Maintains professional skills by staying abreast of current technical developments and participation in developmental programs available within and outside the company

Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies

Performs other job-related duties

Is a role model of the Viejas’s service culture

Leads by example and creates strong morale and engagement in his/her team

Communicates company and departmental goals and fosters open communication across the department

Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement

Manages conflict effectively; listens and assesses situations; takes action to resolve

Interacts with internal and external guests

Regularly interacts with executive and/or major customers. Interactions frequently involve special skills, such as negotiation with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization

Manages, perhaps through managers/supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing

Qualification

Table games managementCasino marketingBudget preparationLeadership skillsBally BITableauSDSCustomer serviceMicrosoft OfficeProfessional appearanceEnglish communicationInterpersonal skills