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Ozark Guidance · 8 hours ago

Customer Service Representative - Russellville Outpatient

Russellville, AR

Full-time

Onsite

Entry Level

1+ years exp

Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider, and they are seeking a Customer Service Representative for their Russellville Outpatient Clinic. The role involves scheduling appointments, managing client records, and providing support to clients seeking services.

Child CareHealth CareMedical

Responsibilities

Schedule appointments on behalf of therapists and proactively work to fill open spots on therapists' calendars when cancellations arise

Check clients in and out in a timely manner

Complete pre-appointment checks for clients

Prepare and maintain client records, maintain accuracy of fee agreements, update eligibility, assessing that needed pre-certifications and authorizations are in place

Provide timely notification of appropriate staff as needed for entry of authorizations

Provide an interactive, welcoming response to all Arisa Health inquiries for service by engaging clients in a supportive, non-judgmental way

Work and reconcile reports within the Electronic Health Record

Work with staff on problems related to weekly reports and/or billing issues

Answer phones, taking accurate messages and routing calls as appropriate

Collect payments in accordance with Arisa Health payment policy and entering of payments into the Electronic Health Record

Reconcile reports within the Electronic Health Record and work with staff on problems related to weekly reports and billing issues

Qualification

Scheduling appointmentsElectronic Health RecordOrganizational skillsCommunication skillsMultitaskingTelephone skillsProblem-solving mindsetAttention to detail