Gravity Diagnostics · 21 hours ago
Account Manager
Lexington, KY
Full-time
Onsite
Mid, Senior Level
5+ years expGravity Diagnostics is a company focused on developing strong client relationships, and they are seeking an Account Manager to maximize the value of partnerships. The role involves working closely with the sales team, supporting specimen collection, and ensuring client needs are met through effective communication and service delivery.
Health DiagnosticsHospital
Responsibilities
Provide quality service based on client needs, wants, and expectations; act accordingly; remain sensitive and responsive to both internal and external clients; build distinctive predictable levels of service; resolve problems quickly and effectively
Work closely with the sales team, serving as a collaborative business partner when supporting new business conversations from existing or prospective clients
Identify business risks and operational challenges and take steps to mitigate risk and enhance operating systems and processes
Partner with the Sales team to ensure proper customer communication and account strategy
Coordinate with the cross-functional teams, acting as the point person for gathering feedback and determining next steps
Build and maintain relationships with customers through phone and in person contact
Communicate effectively, while maintaining a positive and energetic demeanor
Identify trendsetter ideas by researching industry and related events, publications, and announcements, tracking individual contributors and their accomplishments
Maintain business knowledge by analyzing market strategies, deal requirements, potential, and financials and make informed, strategic recommendations to Gravity Leadership team
Assist in the creative strategy development to ensure brand essence and core message communication
Enhance industry expertise and thought leadership by reading professional publications, maintaining personal networks, and participating in professional organizations
Make recommendations to leadership and project leads for expanding the scope of client relationships based on observed opportunities
Fill in for specimen collectors at accounts when necessary
Qualification
Required
Must be a certified phlebotomist
Ability to travel 75% or more, often with little advanced notice
BS/BA in Business, Marketing, or related field plus 5+ years relevant experience
2+ years relevant Sales Operations experience
Phlebotomy Certification required
Proven track record in the development and growth of new business
Confirmed ability to establish, maintain and retain loyal relationships while successfully managing service requirements of clients
Must be curious and able to deep dive with questions to uncover needs and provide solutions
Must be adaptable, creative, and comfortable working with ambiguity
Ability to tailor or customize responses to resolve the needs of the questions
Must have a collaborative, persistent, positive, dependable, and adaptable attitude
Must have excellent organizational and time management skills
Excellent negotiation and critical thinking/decision-making skills
Excellent written/verbal communication skills
Ability to approach a diverse customer base and facilitate strategic communication
Ability to juggle multiple tasks with strong attention to detail
Ability to produce excellent work under pressure in a fast-paced environment
A strong strategic thinker with exceptional business development and account management skills
Ability to be innovative and curious to share ideals and approaches
You should be a champion for change efforts to increase sales effectiveness
Ability to understand and quickly adapt business ideas to adhere to ever evolving best practices
Must be able to collect specimen samples and fill in for staff as needed
Valid driver's license and reliable transportation
Must be able to drive for extended periods of time in a variety of conditions
Preferred
1+ years Sales/Account Management experience preferred
Company
Gravity Diagnostics
Gravity Diagnostics is a full-service state-of-the-art CLIA laboratory licensed in all 50 states providing innovative laboratory testing.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$25MKey Investors
Community Development Venture Capital AlliancePNC Bank
2025-02-11Series Unknown· $5M
2021-01-12Debt Financing· $20M
Leadership Team
Henry C. Agent
CFO
James (JP) Canner, Ph.D.
Chief Scientific Officer
Recent News
Lane Report | Kentucky Business & Economic News
2025-02-12
2025-02-12
Venture Capital
2025-02-12
Company data provided by crunchbase