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DAVACO · 1 day ago

Account Manager - Facilities Maintenance

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

DAVACO is a company focused on facilities maintenance, seeking an Account Manager to oversee team operations and manage key customer relationships. The role involves providing technical guidance, ensuring customer satisfaction, and leading client meetings while managing multiple teams and clients effectively.

Facilities Services

Responsibilities

Manage key customer relationships, resolving escalations and driving pro-active reporting

Cover all responsibilities for the roles within their team as needed to ensure customer satisfaction

Vet proposed scopes of work to include pricing, provide financial reporting, project trends, and lead client meetings

Qualification

Facilities MaintenanceProject ManagementTeam LeadershipCustomer ServiceExcel SkillsConflict ResolutionStress ManagementCommunicationProblem SolvingTime Management

Required

Ability to lead, coach & develop team members for growth

Ability to manage 10+ dynamic clients and multiple teams managing those clients. Managing roughly 1,500 requests a month

Ability to communicate effectively across dynamic teams in the field and in office

Ability to handle conflict resolution with customers, vendors & internal teams

Ability to handle frequent stressful situations and tense deadlines

Ability to manage multiple competing priorities to ensure the best interests of Davaco, the Client and your team are met

Maintain Key Performance Indicators for your customers & teams

Pro-actively resolve service delivery issues by getting ahead of the client's issue & ensuring you have the right support internal and external to manage through customer needs

Ability to replicate a high level of customer service through your teams and build client relationships

Self-starter: driven to identify & solve problems before the customer knows they exist

Highschool Degree or equivalent

Bachelor's Degree in Project Management

4+ years in multi-site Facilities Maintenance as vendor, vendor aggregator or client

1+ years in experience leading teams. Teams 4+ in size a plus

Intermediate to Advanced Excel Skills

Ability to deal with ambiguity