IT Service Desk Technician jobs in United States
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Superior ยท 15 hours ago

IT Service Desk Technician

positionColumbus, OH
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$55K/yr - $65K/yr

Superior is a national leader in electrical design and construction, and they are seeking an IT Service Desk Technician to support their technology needs. In this role, you will provide technical support for hardware, software, and end-user systems to ensure reliable operations across the organization.

Information TechnologyManufacturingReal Estate
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Resolve reported problems related to hardware, operating systems, applications, security and software updates, materials handling systems, and configuration issues
Update and track IT assets and inventory
Provision and deprovision equipment, accounts, software, and security access
Utilize technical knowledge and understanding of end-user and infrastructure systems to support projects and participate on technical project teams
Support the installation of new endpoint and infrastructure systems and upgrades
Participate in IT projects and process improvement initiatives
Create or modify procedures to solve problems, including those with unclear or evolving policies or processes
Interface with all levels of IT management in a professional, business-focused manner
Maintain confidentiality and protect sensitive corporate data

Qualification

Troubleshooting PC hardwareWindows operating systemsMicrosoft 365 administrationIT support toolsWindows Server environmentsActive DirectoryIndustry certificationsService-minded approachDetail-orientedTime-management skills

Required

You have a technology-related degree or equivalent hands-on experience providing technical support in an IT or service desk environment
You have strong troubleshooting skills with PC hardware, Windows operating systems, iPads, and iPhone
You have experience administering Microsoft 365
You have familiarity with IT support tools such as ITSM, RMM, and MDM platforms

Preferred

You have experience with Windows Server environments, Active Directory, Group Policy, DNS/DHCP, VMware, Azure, and Windows imaging technologies
You have industry certifications such as CompTIA A+ or Network+
You have experience supporting remote workers at distributed jobsites

Benefits

Health Insurance: We pay 100% of the insurance premium to cover you, your spouse, and eligible children
Dental Plan: We pay 100% of the insurance premium to cover you, your spouse, and eligible children
Long Term Disability, Short Term Disability, and Life Insurance: We pay 100% of the insurance premium to cover you
401K Plan: We contribute a portion of your 401K for you
Vacation/PTO: You receive a minimum of three weeks of PTO per year
Health Savings Account: We contribute at least $500 to your HSA each year
Maternity and Parental Leave: New parents receive paid time off

Company

Superior

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The Superior Group (Superior) is a national leader in electrical design and construction.
dateFounded in 1925
location
Columbus, Ohio, USA
people-size1001-5000 employees
web-link
http://superiorgroup.net

H1B Sponsorship

Superior has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Bryan Stewart
President & Chief Executive Officer
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Alexandra Rodenfels
Executive Assistant to the CEO and Family Assistant
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Company data provided by crunchbase