UAMS - University of Arkansas for Medical Sciences · 4 months ago
Lead Clinical Billing Specialist
Little Rock
Full-time
Onsite
Mid, Senior Level
3+ years expThe University of Arkansas for Medical Sciences (UAMS) is a collaborative health care organization focused on improving patient care and the lives of Arkansans. The Lead Clinical Billing Specialist addresses all incoming inquiries from Customer Service Staff and serves as a technical resource, while also supervising staff in the absence of the Customer Service Manager.
EducationHealth CareNon Profit
No H1B
Responsibilities
Addresses all incoming inquiries from Customer Service staff UAMS employee, whether by phone, mail or in person concerning physician & hospital accounts
Handles all customer service duties and serves as a technical resource for other customer service staff. In the absence of the Customer Service Manager responsible for supervising staff through ACD Call monitoring system as well as making scheduling changes to breaks/lunch/clerical time during absences and vacations to ensure coverage, adjusting work assignments & lead bi- monthly unit meetings
Documents all activity in patient accounts. Applies 3rd party knowledge billing practices and regulations in the management of assigned accounts. Is fully familiar with Medicaid and other government programs, in order to assist patients who are without Third Party Coverage or are underinsured by their coverage
Approves refunds to patients & insurance companies
Performs weekly audits on staff adjustments to physician charges. Scans backup into the system from CI deposits. Performs Quality Reviews on staff
In addition to handling all duties of a Customer Service Representative, serves as a technical resource for other Customer Service Staff, assists with training of new employees, and provides guidance and answers needed for all staff
Supervises staff in the absence of the manager. Incoming telephone messages and ACD call monitoring system as well as making scheduling changes to breaks/lunch/clerical time during absences and vacations to ensure coverage
Processes reports for Payment Posting manager in her absence for the physician Billing Director
Other duties as assigned
Qualification
Required
Bachelor's degree in business, Communications or other field plus three (3) years' experience in a customer service setting, including one (1) year of supervisory experience in an office setting
OR High School diploma plus seven (7) years' experience in a customer service setting, including one year of supervisory experience in an office setting
Must be familiar with Third Party insurance rules and regulations, Medicaid and other government programs and facility's charity and payment plan options
Preferred
Experience in a high-volume customer service center or hospital revenue cycle related setting
Epic experience preferred
Proof of Veteran Status
Benefits
Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy
Company
UAMS - University of Arkansas for Medical Sciences
UAMS is the state’s only comprehensive academic health center, with colleges of Medicine, Nursing, Pharmacy, Health Professions and Public Health; a graduate school; a hospital; a northwest Arkansas regional campus; a statewide network of regional centers; and seven institutes: the Winthrop P.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$5.65MKey Investors
National Institute of Allergy and Infectious DiseasesNational Cancer Institute
2023-03-16Grant· $1M
2022-08-25Grant· $3.4M
2022-06-23Grant· $1.25M
Leadership Team
Amanda George
Vice Chancellor for Finance & Chief Financial Officer
Christina Clark
Chief Operating Officer
Recent News
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