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City Wide Facility Solutions · 13 hours ago

Associate Facility Solutions Manager

Carlsbad, CA

Full-time

Onsite

Mid Level

$27/hr - $30/hr

3+ years exp

City Wide Facility Solutions is seeking a proactive and forward-thinking Associate Facility Solutions Manager to join their team in the facility maintenance services field. This role involves managing client relationships, ensuring quality control, and providing field support while developing long-term relationships with clients and contractors.

Extermination ServiceFacilities Support ServicesHousekeeping Service

Responsibilities

Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products

Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow-through on all client promises

Ensure the client's strategy is executed and all services are performed correctly

Promote the sale of, procure and monitor supplies for clients

Effectively communicate all client issues with the Enterprise Facility Solutions Manager and/or Director of Operations; promptly address any client issues or problems that arise

Use City Wide's CRM to perform client inspections, adding extra charges, CCO routing, etc

Schedule each non-routine activity in client facilities using Outlook

Update and keep current all Building Information Sheets (BIS) and FSM Summary Sheets

Ensure MSDS sheets for each client serviced in the janitor closets are complete, accurate and that all items are properly labeled

Communicate client survey responses to the Director of Operations and the Enterprise Facility Solutions Manager

Develop and implement a plan with the Director of Operations and the Enterprise Facility Solutions Manager to resolve client complaints or service deficiencies, and to actively monitor compliance

Review the scope of work and ensure quality assurance per account to retain existing business and gain new business

Ensure work is completed to client standards and company guidelines, and discharge if it does not meet the service level agreement. Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention

Execute City Wide Facility Solutions of San Diego's operational policies and procedures

Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use