Old Second National Bank · 5 days ago
Teller Supervisor - Yorkville (Countryside)
Yorkville, IL
Full-time
Onsite
Entry, Mid Level
$20.50/hr - $26.50/hr
2+ years expOld Second National Bank is a long-established financial institution that prioritizes customer service and community values. They are seeking a Teller Supervisor who will manage the daily operations of the teller function, ensuring compliance with policies and providing training and support to teller staff to achieve sales goals.
BankingFinanceFinancial Services
Responsibilities
Ensures compliance with all regulatory, security and bank policies and procedures relating to the Teller area
Provides teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy
Monitors staffing needs through scheduling to ensure proper coverage
Responsible to coach each teller to the assigned referral goal each month
Completes monthly and annual performance reviews utilizing teller performance records and the quarterly Teller Bonus Program
Implements and monitors the quarterly Teller Bonus Program
Maintains teller currency level requirements and orders sufficient cash to support the teller operation
Conducts audits and security tests as scheduled
Interviews and hires and staff
Makes check/cash disbursement decision and signs official checks
Coaches staff to ensure quality back-up is available during the supervisor's absence
Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals
Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank system
Works in a teller window as needed
Monitors timecards and completes all required reports
Flexibility in assisting other branch staffing needs
Remits special services items to ensure proper handling
Keeps a sufficient supply of cashier’s checks, Money Orders, and other supplies necessary for day-to-day operations of the teller area
Provides feedback on customer concerns relating to product features, pricing, new product development needs and servicing
The Teller Supervisor has direct supervisory responsibilities and carries out responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include planning, assigning and directing employee’s work; evaluating performance; rewarding and disciplining employees; addressing complaints, performance coaching, and resolving issues; interviewing, hiring and training
Qualification
Required
High School (or equivalent) and two or more years of teller or banking experience; or equivalent combination of education and experience
Lift/push up to 50lbs
Must work onsite to perform responsibilities of this position
Demonstrates excellent customer service skills
Good communication, interpersonal and organizational skills
Excellent attention to detail, accuracy in balancing and reconciliation
Demonstrates initiative, dependability, flexibility and good decision-making skills
Above average keyboard / computer, math and accuracy skills
Excellent interpersonal skills with ability to be a fair and effective supervisor
Preferred
Some college level courses desirable
Five or more years banking experience and teller responsibilities preferred
Sales experience preferred
Benefits
Eligible to participate in the Retail Incentive Plan.
Professional work environment.
Company
Old Second National Bank
Old Second National Bank is a national banking organization that provides commercial, treasury management and retail banking services.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$60M2021-04-20Debt Financing· $60M
1993-11-26IPO
Leadership Team
Jim Eccher
Chairman and CEO
Joe Gaffigan
President & Co-Founder O2 Sponsor Finance
Recent News
2025-12-16
MarketScreener
2025-12-09
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