Southwest Capital Bank ยท 1 day ago
IT Support Analyst II
Albuquerque, NM
Full-time
Onsite
Entry, Mid Level
2+ years expSouthwest Capital Bank is hiring an IT Support Analyst II. This position is the primary front-line technical support resource for bank employees, responsible for resolving day-to-day IT support requests and coordinating with higher-level support resources when necessary.
BankingFinancial Services
Responsibilities
Resolving most day-to-day IT support requests
Serving as the first point of contact for internal IT issues
Independently troubleshooting and resolving user-facing technology problems
Coordinating with the Systems & Network Administrator or managed service provider (MSP) to ensure timely resolution and clear communication
Qualification
Required
Strong working knowledge of Windows 11, Microsoft 365, and common enterprise business applications
Practical experience troubleshooting hardware, software, and user access issues in a professional environment
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN connectivity
Strong customer service mindset with the ability to communicate clearly and professionally with non-technical users
Ability to recognize when escalation is required and communicate issues effectively to higher-level support resources
Associate (Required)
Professional IT Support: 4 years (Required)
Ability to Commute: Albuquerque, NM 87109 (Required)
Preferred
Experience with endpoint management tools such as Microsoft Intune is strongly preferred but not required
Familiarity with RMM platforms (e.g., Kaseya, ConnectWise, or similar) is strongly desired but not required
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
Minimum of two (2) to four (4) years of professional IT support experience, preferably in a front-line or Level-2 support role
Experience supporting Microsoft-based environments and enterprise endpoint devices
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Southwest Capital Bank
Southwest Capital Bank is a banking company with branches located in New Mexico.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chez Steel
Chief Executive Officer
Francine Jacquez, CPA
Chief Financial Officer, EVP
Company data provided by crunchbase