TeamLogic IT ยท 2 hours ago
Level II/III Technician
Mountain View, CA
Full-time
Onsite
Mid, Senior LevelTeamLogic IT is seeking an experienced IT and networking professional to work in a collaborative environment. The role involves managing and monitoring clients' IT infrastructure, troubleshooting complex network issues, and providing exceptional customer service.
Information ServicesInformation Technology
Responsibilities
Must be located in the San Francisco Bay Area, South Bay preferred
Managing and monitoring our client's computers, network, servers, systems, and entire IT infrastructure
Supporting cloud infrastructure including Azure, SharePoint, and other cloud based services
Creating, managing, and implementing projects; small to large
Troubleshooting server, network, wireless, hardware, and software issues
Updating client IT documentation, network maps, tickets, and notes
Server account management; joining new and existing computers to domain
Software setup, configuration, and troubleshooting
Data backup and recovery (local and cloud); drive imaging
Local and hosted email migrations
Troubleshooting and remediation of problems on PC and Mac workstations
Provide telephone support to resolve issues on-line through remote access
Installation, configuration and administration of Windows servers including a deep understanding of Virtualization, Active Directory, and cloud hosting
Network design, planning, implementation and support including DHCP, DNS, Domains, Firewall setup, VLANs, VPN access and redundant ISP load balancing and failover
Setting up maintenance schedules and monitoring issues using remote management tools
Provide detailed documentation and accounting of time in ticketing system
Qualification
Required
Experienced IT and networking professional with a broad range of skill sets
Relentless customer service attitude
Exceptional communication skills
Ability to troubleshoot complex network issues
Willingness and patience required to help a user find their Start menu
Managing and monitoring client's computers, network, servers, systems, and entire IT infrastructure
Supporting cloud infrastructure including Azure, SharePoint, and other cloud based services
Creating, managing, and implementing projects; small to large
Troubleshooting server, network, wireless, hardware, and software issues
Updating client IT documentation, network maps, tickets, and notes
Server account management; joining new and existing computers to domain
Software setup, configuration, and troubleshooting
Data backup and recovery (local and cloud); drive imaging
Local and hosted email migrations
Troubleshooting and remediation of problems on PC and Mac workstations
Provide telephone support to resolve issues on-line through remote access
Installation, configuration and administration of Windows servers including a deep understanding of Virtualization, Active Directory, and cloud hosting
Network design, planning, implementation and support including DHCP, DNS, Domains, Firewall setup, VLANs, VPN access and redundant ISP load balancing and failover
Setting up maintenance schedules and monitoring issues using remote management tools
Provide detailed documentation and accounting of time in ticketing system
Preferred
Located in the San Francisco Bay Area, South Bay preferred
MSP experience, or experience supporting small-medium business users
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
Founded in 2004
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase