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State of South Carolina · 13 hours ago

INTERNAL POSTING - Endpoint Technician I

Lexington County, SC

Full-time

Onsite

Entry Level

1+ years exp

State of South Carolina is seeking an Endpoint Technician I to serve as a Help Desk Technician. The role involves providing system installation, configuration, diagnostic evaluation, and repair services while addressing end user tickets and ensuring adherence to IT asset inventory policies.

Government

Responsibilities

Addressing end user tickets (service requests, trouble tickets) within the assigned SLA. This includes:

Prioritizing/sorting the ticket

Documenting communication and troubleshooting steps

Resolving the ticket or escalating ticket to appropriate team

Engaging in all requests for service or support (phone, email, walk-ups, etc.)

Installing and configuring computer workstations and peripheral equipment including hardware, software and firmware for agency staff

Configuring systems to operational standards including user file transfer, applications software installation and testing, connection to DNR network infrastructure, mapping appropriate network-based storage and printer/plotter output devices and validation of operations

Conducting IT asset inventory maintenance

Ensuring adherence with IT asset inventory policies for deployment, transfer, turn-in, and disposal

Ensuring adherence to CJIS and PCI compliance when managing IT asset inventory

On-Call rotation

Qualification

CompTIA A+CompTIA Security +ITIL 4 FoundationsWindows operating systemsMac operating systemsIT fundamentalsCustomer serviceMulti-taskingWritten communicationVerbal communicationTechnical communication

Required

A high school diploma

Experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment of related systems

On-Call rotation

Preferred

At least one (1) year of help desk/IT customer support experience

CompTIA A+

CompTIA Security +

ITIL 4 Foundations

Functional knowledge of IT fundamentals, including but not limited to desktop operating systems (Windows and Mac), printers/scanners, mobile devices (iOS), wired and wireless networks

Excellent customer service, written and verbal communication skills

Ability to communicate technical concepts and ideas in a way that can be understood by non-technical users

Ability to work in a fast-paced, complex, and dynamic work environment

Ability to prioritize and quickly resolve issues

Ability to work an on-call schedule, shift differentials, evenings, weekends, and during emergency situations

Ability to perform multiple tasks simultaneously where constant intervention/monitoring is not required

Ability to lift heavy objects