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Adaptive Construction Solutions · 10 hours ago

IT Support Specialist

Greater Houston

Full-time

Onsite

New Grad, Entry Level

$60K/yr - $65K/yr

Adaptive Construction Solutions is a company based in Houston, TX, specializing in IT solutions. They are seeking an IT Support Specialist to assist in creating technical assistance products, manage IT inventory, and provide comprehensive technical support to staff members.

ConsultingEducationTraining

Responsibilities

Assist in the creation of technical assistance products, including desk aids, policies, and user guides

Manage IT inventory, including the assignment and collection of equipment to and from staff members

Install and configure hardware and software components, ensuring all systems function smoothly

Provide technical support by researching and answering user questions, troubleshooting issues, and maintaining workstation and network performance

Maintain the organization’s internet connection, monitor the firewall, and keep security tools up to date

Configure operating systems and ensure proper installation of necessary updates and patches

Respond promptly to security or usability concerns, mitigating risks before they impact users

Diagnose and repair damaged hardware, as well as perform system upgrades to enable software compatibility

Install and upgrade antivirus software and other security systems to safeguard the network from threats

Manage user accounts, including adding, removing, or updating logins and passwords

Use security tools to protect the network from unauthorized access, malware, and other threats

Maintain relationships with employees across different departments, supporting their IT needs and offering timely assistance

Utilize a help desk/ticketing system to manage and resolve IT issues efficiently

Ensure employees receive adequate and continuous training on cybersecurity best practices

Manage the IT components of new employee onboarding processes, including setting up equipment and user accounts

Qualification

Troubleshooting computer systemsSecurity tools knowledgeLAN configurationsHelp desk systemsProblem-solving skillsInterpersonal skillsCommunication skillsTeam collaboration