JB Cutting, Inc · 4 days ago
Customer Success Partner/Order Processing
Mount Clemens, MI
Full-time
Onsite
Mid Level
$19/hr - $21/hr
3+ years expJB Cutting Inc. is a nationally preferred thermofoil door manufacturer in the home storage, kitchen, and bath industries. They are seeking a full-time Customer Service Representative to process incoming orders and provide exceptional service to partners while maintaining strong communication with customers and coordination with other departments.
Building MaterialManufacturingMechanical EngineeringRetail
No H1B
Responsibilities
Reviewing and processing incoming orders. (Leading to a minimum of 35 orders/quotes per day with a turnaround time of, at most, 2 hours from receipt of order)
Delivering excellent partner service through timely and accurate processing orders, exceptional communication with customers, and coordination with other departments to resolve inquiries
Build and maintain partner loyalty by providing prompt and friendly service
Establish and cultivate cooperative working relationships with new and existing customers
Provide and assist with technical information to process orders accurately
Work to get information needed to release orders to Production
Support sales in a variety of administrative tasks as needed
Present oneself as a positive role model to the company
Participation in daily team meetings
Perform tasks in accordance with company policies and procedures
Qualification
Required
Data entry: 3 years
Strong written and verbal communication skills, including professional phone etiquette
Commitment to excellent customer service with a positive personality and 'can do' attitude
Strong analytical, problem-solving, and decision-making skills are necessary for specialized order entry and processing
A self-starter who shows initiative and can work with minimal supervision
The desire to work in a collaborative environment as a 'team player', who will embrace innovation and change
Responsible individual, with an impeccable work ethic
Detail-oriented individual who is highly organized, accountable, and innovative
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.) and basic product offerings
Coachable attitude with a drive to learn new skill sets, set goals, take on additional responsibilities and/or develop internally career wise
Ability to learn technical information provided during on-the-job training
Preferred
Associates or Bachelors Degree preferred but not required
Microsoft Excel: 4 years
Google Docs: 4 years
Customer Service: 4 years
Experience using ERP manufacturing software, such as Global Shop Solutions
Knowledge of building industry materials, such as melamine, laminates, and cabinetry components
Benefits
Insurance: Health/Dental/Vision
HSA with company match optional
Other Voluntary Insurance (STD, LTD, LIFE, AD&D etc.)
Paid Holidays & Paid Time Off (following 90 days of employment)
Eligible for approved overtime
401K with company match
Annual Profit Sharing
Company
JB Cutting, Inc
JB Cutting, Inc is a full service manufacturer of three-dimensional laminate (thermofoil) components.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Debra Behring
Chief Executive Officer
Company data provided by crunchbase