Accenture · 21 hours ago
Customer Support Associate
San Antonio, 10931 Laureate Drive, OPS
Full-time
Onsite
Entry Level
$22.68/hr - $22.68/hr
2+ years expAccenture is a leading global professional services company that helps organizations build their digital core and optimize operations. As a Customer Support Associate, you will provide quality customer service by addressing user queries and achieving team goals through effective communication and problem-solving.
Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing
No H1B
Responsibilities
Address the query by provide clarification about what caused it and educate users on how to effectively utilize the platform
You will be responsible for achieving daily targets and key metrics
Provide quality customer service by achieving consistent customer satisfaction ratings while always focusing on resolving cases efficiently and utilizing time productively
Outbound calling and assisting end users with various query types are key to high customer satisfaction
Needs to be helpful, empathetic, and resolve issues quickly
Proactively ask question and maintain an awareness of the client’s business, operational activities, and processes within their team area
Communicate information and escalate to Team leads, QAs, SMEs, and Operations Manager
Requires professional interaction and communication, both within the Accenture organization and with client contacts
Previous work in fast-changing environments and products
Exposure to phone/chat-based customer interaction norms preferably in platform companies
Qualification
Required
Minimum 2 years' customer support, hospitality and /or concierge experience in chat and/or call environments
Must be flexible to work any shift including weekends and holidays
The role requires candidate pass an English Assessment (written) with a minimum score of B2
Preferred
Experience in high judgement workflows with ambiguity or previous work in testing
Drive for communication, calls, chats, and interaction with customers and end users
Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values
Strong attention to details; constant analysis of how the product and features impact the user experience
Excellent problem solving and organization skills
Self-motivated to work independently, with minimal supervision
Excellent time management skills and able to proactively and independently manage workload and targets
Basic understanding of how Gen AI and LLM behave and self correct. Knowledge or experience in user acceptance testing/UX impact product development
Helpful, empathetic, calm under pressure. Professional demeanor with diverse customer groups
Benefits
Competitive rewards
Access to benefits programs
World-class learning resources
Company
Accenture
Accenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
Youth Business International
2018-10-01Grant· $6M
2001-07-27IPO
Leadership Team
Christie Smith
Senior Managing Director, Global CEO Transformation: Strategy & Consulting Lead
Jeff Laue
CEO and Senior Managing Director of Accenture Digital Inside Sales
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