Washington University School of Medicine in St. Louis · 2 days ago
Customer Service Representative I - OFMD
Washington University Medical Campus
Full-time
Onsite
Entry Level
$17.03/hr - $24.61/hr
1+ years expWashington University School of Medicine in St. Louis is a leading institution focused on excellence in patient care, research, and education. The Customer Service Representative I will serve as the primary point of contact for customers visiting or contacting the Operations and Facilities Management Department, providing essential support and information.
EducationMedicalUniversities
Responsibilities
Receives, records, and distributes verbal and written work orders from departments to service crews for Facilities Engineering, Custodial, and parking issues, prioritized based on urgency. Coordinates with other facilities units to ensure the follow-up and completion of assigned work orders. Responsible for the distribution of planned, limited, and emergency outages
Provides customer service to walk-up customers, by phone, and for online work order submittal. May provide support to students and guests as it relates to front desk activities
Maintains call quality by providing customers with accurate information in a timely and professional manner. Provides tier-one customer service follow-up and ensures completion and close-out of escalated service issues
Handles issues with University parking permits and U-Passes
Distributes university-issued badges for Access Control
Responsible for cash handling, including payment intake, providing change, preparing receipt vouchers, daily balancing, and cash reconciliation
Provides data entry within multiple databases and systems supporting the Facilities Management department. This may include work order supplies, equipment, and inventory updates, and customer and account charges
Maintains a strong working knowledge of software, computer, and telephone systems, as well as facilities terminology, in assigning and/or dispatching work
Performs other duties as assigned and in support of the Operations & Facilities Management Department
Qualification
Required
High school diploma or equivalent high school certification or combination of education and/or experience
No specific certification/professional license is required for this position
Relevant Experience (1 Year) Not Applicable
A driver's license is not required for this position
Preferred
No additional education unless stated elsewhere in the job posting
No additional certification/professional licenses unless stated elsewhere in the job posting
No additional work experience unless stated elsewhere in the job posting
Customer Service
Organizational Commitment
Professional Integrity
Strive for Excellence
Teamwork
Benefits
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child.
Family care resources are also available for your continued childcare needs.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Company
Washington University School of Medicine in St. Louis
WashU Medicine is a leader in improving human health throughout the world.
5001-10000 employees
H1B Sponsorship
Washington University School of Medicine in St. Louis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$381MKey Investors
National Human Genome Research InstituteNational Cancer InstituteNational Institutes of Health
2025-01-21Grant
2024-12-16Grant· $10.8M
2023-05-11Grant· $22.5M
Leadership Team
Camilo Molina
Director of Spinal Deformity and Spinal Oncology
C
Charbel Khoury
Assistant Professor Of Medicine
Recent News
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