Loretto · 22 hours ago
IT Helpdesk Technician
Syracuse-Auburn Area
Full-time
Onsite
Mid Level
$59K/yr - $68K/yr
4+ years expLoretto is seeking an IT Helpdesk Technician to provide first-level support for online services and workstation platforms. The role involves troubleshooting hardware and software issues, managing user accounts, and ensuring optimal client satisfaction in a primarily Microsoft Windows environment.
Health CareHospitalHospitality
Responsibilities
Performs on-site and remote analysis, diagnosis, and resolution of desktop, laptop, and endpoint problems for end-users, implementing corrective solutions as needed
Installs, configures, tests, maintains, and troubleshoots end-user workstations and related hardware and software to deliver required desktop service levels
Administers and resolves issues with associated end-user workstation software products and applications
Supports and troubleshoots Microsoft 365 applications and services, including Exchange Online, SharePoint Online, and Teams
Supports and troubleshoots Cisco VoIP phones, CUCM admin, and CUC admin
Works with the Desktop Engineer to ensure efficient operation of the desktop computing environment
Manages user accounts and permissions within Active Directory (ADUC) and Azure
Utilizes Dameware or other remote desktop tools to provide efficient support
Documents instances of desktop equipment or component failure, repair, installation, and removal, and analyzes data to determine trends and corrective actions
Maintains an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment
Deploys, configures, and manages operating systems (Windows 11), applications, and updates using Intune and other deployment tools
Manages and maintains endpoint security, including Microsoft Defender
Places orders for new and replacement equipment using Fraxion/eRequester
Assists with the deployment and maintenance of phone equipment as needed
Qualification
Required
4 years or more relevant work experience in corporate environment, experience in other organizations also preferred but not required
A+, Network+, or MCP Certification or other valid certification
Demonstrated, expert technical knowledge of desktop hardware and software, including Windows 2000, Windows XP, and Microsoft Office applications
Demonstrated, expert technical knowledge of TCP/IP-based LAN and WAN networks
Demonstrated, excellent technical knowledge of PC internal components
Significant hands-on hardware troubleshooting experience
Knowledge of, and experience using programming languages such as Visual Basic and other .Net languages and web programming and reporting tools such as Crystal Reports
Ability to operate tools, components, and peripheral accessories
Ability to read and understand or even update technical manuals, procedural documentation, and OEM guides
Ability to conduct research into PC issues and products as required
Effective interpersonal skills and relationship-building skills
Strong written and oral communication skills
Ability to present ideas in user-friendly language
Strong customer-service orientation
Valid NY State driver's license and a reliable vehicle
Benefits
Excellent medical, dental, prescription and vision insurance
Disability coverage
Tuition Reimbursement Program
401(k) Retirement/Pension Plans
Discounted Gym Membership
Free Loretto Health Clinic Visits
Generous Paid Time-Off Accrual
Fun events for employees
Convenient locations with free parking
Employee Coaches - to help you achieve life goals
Diaper Assistance Program
Opportunity for career growth and movement within 19 sites!
Company
Loretto
Loretto is a healthcare organization providing assisted living, healthcare services and person-centered care for the elderly.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Christine Stanford, MBA
Chief Operating Officer, SNF
Colleen Engler
Chief Human Resource Officer
Recent News
2025-07-04
Company data provided by crunchbase