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Con Edison · 5 hours ago

Distributed Generation Customer Program Manager

New York, NY

Full-time

Onsite

Senior Level

5+ years exp

Con Edison is a multibillion-dollar energy utility leading the clean energy transition in New York City and Westchester County. The Distributed Generation Customer Program Manager will oversee portfolios of distributed generation projects, ensuring a smooth customer experience and coordinating with various internal teams to support developers from pre-application to permission to operate.

Utilities

Growth Opportunities

Responsibilities

Lead the development of a proactive, customer-centric culture to foster trust and confidence among customers, DG developers and technology providers and build, maintain and create new relationships

Lead a team of developer go-to partnersfoster a strong working relationship with developers so they can reach out to you if they need support

Oversee all aspects of the team including planning, organizing, coordinating and managing resources needed to achieve key internal goals

Manage the teams effort on day-to-day delivery for all DG/storage projectsset clear next steps, owners, and timelines; keep everyone aligned and informed

Lead collaboration with other members of the DG team, as well as other internal departments including engineering organizations and Energy Services

Streamline handoffs across Distribution Engineering, Energy Services, Construction, Metering, Telemetry, and Billing/Crediting to reduce delays and rework

Turn insights into actionmonitor, analyze, and report on program performance at various levels

Provide customer perspective input on the development of software used to administer and operate the program and where needed support data management and quality control

Engage with Strategy/Regulatory personneluse your customer insights and operational expertise to support development of strategic planning and regulatory activities such as filings

Ensure transparency and accountability through regular reporting of status updates and expected timelines so customers and internal teams know exactly where things stand

Lead design, development, and administration of advisory services to help new and existing developers better understand the interconnection process, Company rates and incentive programs, and grid conditions where projects may be sited

Oversee the end-to-end process for FERC 2222 aggregations of distributed energy resources in the NYISO market

Support developers in upholding standards and safetyensuring consistency with SIR, Public Service Commission (PSC) orders and Joint Utilities Work Group technical requirements (smart-inverter settings, protection/ Supervisory Control and Data Acquisition (SCADA)) with complete, auditable documentation

Represent the Company at industry conferences and meetings with external stakeholders related to the development of DG projects

Ensure that safe work practices are followed, and the environment is fully protected in accordance with Company policy and governmental regulations

Perform other related tasks and assignments as required

Qualification

Customer relationship managementProject delivery managementData analysisClean energy programsExcel proficiencyProject management softwareNY State SIR knowledgeCommunicatorCustomer-service mindsetHandle ambiguityProcess improvementSQLPythonPower BITableauFlexibility

Required

Bachelor's Degree

Five years of relevant experience including customer relationship management and delivering cross-functional projects in energy/engineering/utility environments

Supported or led end-to-end project delivery across technical and/or customer-facing teams

Demonstrated experience analyzing information, technical and/or financial, and making recommendations based on that information

Strong communicator - excellent written, presentation, interpersonal and verbal skills; clear, confident updates to both technical and non-technical audiences

Customer-service mindset and strong emotional intelligence

Demonstrated flexibility to handle multiple assignments and deadlines

Ability to deal with ambiguity and comfortable working in a dynamic environment

Highly proficient in building models and tracking spreadsheets in Excel

Driver's License

Preferred

Master's Degree MBA, degree in sustainability, engineering, or other related technical or energy focus

Track record of reducing delays on projects and process improvement, with proven ability to spot and fix process gaps

Demonstrated success in management/support of clean energy programs

Familiarity with Con Edison project management software platforms or similar tools

Knowledge of the NY State Standard Interconnection Requirements (SIR) process and distribution protection/controls, metering/telemetry readiness, smart-inverter settings, and SCADA

SQL/Python/Power BI/Tableau for simple dashboards or trend analysis