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John Theurer Cancer Center at Hackensack University Medical Center · 1 day ago

IT Operations Analyst I - Digital Technology Services

Neptune City, NJ

Full-time

Onsite

New Grad, Entry Level

$72K/yr - $72K/yr

0+ years exp

John Theurer Cancer Center at Hackensack University Medical Center is dedicated to transforming healthcare and serving as a leader of positive change. The IT Operations Analyst I will assist with basic system administration tasks, including network/system troubleshooting and incident management, while also serving as an escalation point for other business units.

Health CareOncology

Responsibilities

Performs data center operations system monitoring, including application and network systems that process in a 24x7x365 environment

Supports data center infrastructure by installing, maintaining and repairing hardware in order to accommodate

Assists with the management of data center operations owned inventory

Performs daily health checks and period inspections of data centers to proactively certify the state of systems and services

Works under supervision to monitor security-relevant logs and alerts for signs of compromise, attack, or system misuse and policy violations

Teams with third party MSSP to perform Tier-2 triage and collect related data from various network and system analysis systems

Ensures all alerts are logged, monitored, interpreted, analyzed, and investigated

Analyzes network flow data for anomalies and correlates reporting with enterprise-wide network activity

Troubleshoots and resolves incidents using documented procedures

Provides escalation status notification throughout the enterprise on service impacting events

Tracks and updates events in a ticketing system in a clear and efficient manner

Plans and coordinates with various cross-functional teams and vendors to ensure present and future capacity/scalability

Creates, documents and amends processes for future use in our knowledge base

Other duties and/or projects as assigned

Adheres to HMH Organizational competencies and standards of behavior

Qualification

Data center operationsIncident managementNetwork troubleshootingChange managementPowerCooling managementCapacity planningContinuous process improvementBasic IT knowledgeData center safetyTechnical certificationsCommunicationDetail-orientedTeam collaboration

Required

Bachelor`s degree in management information systems, information technology, computer science, related degree, and/or applicable technical certificate and/or equivalent related experience

Basic understanding with 0-2 years of relevant Information Technology experience

Excellent written and verbal communication skills as well as detail-oriented