Reputation · 14 hours ago
Implementation Manager
Scottsdale, AZ Hybrid
Full-time
Hybrid
Mid Level
3+ years expReputation is a leading platform in AI-powered reputation management, founded in Silicon Valley in 2013. The Implementation Manager will lead customers through successful onboarding and deployment of the SaaS platform, ensuring projects are delivered on time and aligned to customer outcomes.
AnalyticsEnterprise SoftwareInternetReputationSaaSSEOSocial Media
Responsibilities
Own end-to-end delivery of customer implementations from kickoff through go-live
Manage project plans, timelines, risks, and dependencies
Serve as the primary point of contact for customers during implementation
Facilitate customer kickoff meetings, status updates, and milestone reviews
Identify risks early and escalate appropriately with mitigation plans
Ensure implementations follow defined delivery standards and best practices
Partner with internal teams to coordinate resources and dependencies
Support scope management and change control when required
Contribute to delivery documentation, templates, and playbooks
Qualification
Required
3-5 years of SaaS implementation, professional services, or project management experience
Experience managing multiple concurrent customer projects
Strong customer communication and facilitation skills
Familiarity with SaaS delivery methodologies
Experience using PSA, project management, or CRM tools (e.g., Salesforce, Jira, Asana)
Bachelor's degree or equivalent work experience required
The successful candidate must have excellent interpersonal skills, be a strong communicator, well organized and analytical with the ability to work well under pressure
Preferred
Knowledge of Salesforce.com, Microsoft or Google Suite of software, and teleconferencing programs (Zoom, Google Meets, etc.)
Benefits
Flexible PTO for salary paid employees
Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.
10 company paid holidays plus 4 “Extended Company Holidays,” which are additional paid days off for the company.
Multiple medical and dental plan options, plus 100% company paid vision coverage
401k available through Fidelity
Paid Parental Leave for all eligible employees as of day 1 of employment
Employer paid short and long term disability and life insurance
Critical Illness, Accident & Hospital Indemnity insurance
Employee Assistance Program (EAP)
Employee discount program
Access to virtual wellbeing apps, coaching, and gym memberships
Support for fertility, family planning, maternity, parenting, and hormonal health
Virtual prevention and physical therapy program
Supplemental life insurance
Financial wellbeing platform with 1:1 advice
Pet insurance discount program
Virtual mental health support
Virtual eyewear platform
Mortgage services discount program
Company
Reputation
Reputation empowers companies to fulfill their brand promise by managing their reputation performance in real-time – everywhere.
501-1000 employees
H1B Sponsorship
Reputation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (8)
2023 (7)
2022 (19)
2021 (5)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$210.63MKey Investors
Marlin Equity PartnersRC CapitalAscension Ventures
2022-01-25Private Equity· $150M
2019-08-20Series C· $34.9M
2018-02-02Series B· $3.8M
Leadership Team
Joe Burton
Chief Executive Officer
Scott Barmmer
Chief Revenue Officer
Recent News
2025-09-28
Destination CRM
2025-09-12
Company data provided by crunchbase