OKAYA INFOCOM · 9 hours ago
Telecom Voice Systems Engineer--Bay Area (on-site visits to 9 City and County offices required)--Contract
San Francisco Bay Area
Contract
Onsite
Senior Level
$75/hr - $80/hr
5+ years expOKAYA INFOCOM is seeking a Senior-level Unified Communications Engineer for a project-based role focused on migrating legacy Avaya PBX systems to modern VoIP platforms. The position involves providing technical leadership and hands-on expertise to ensure a seamless transition and operational resilience across City operations.
ConsultingInformation TechnologySoftware
Hiring Manager
Sanjeev Kumar
Responsibilities
Provide technical leadership and hands-on support for migrations from Avaya PBX to Microsoft Teams VoIP, Cisco VoIP, Webex Soft Phones, and Webex Calling (Cloud)
Design, configure, and validate VoIP solutions, including call routing, voicemail, caller ID, endpoint registration, and E911 functionality
Support Webex Contact Center deployments and integrations with enterprise platforms such as Salesforce, ServiceNow, Calabrio, and Webex AI Agent
Conduct site walkthroughs, inventory voice endpoints, and assist with phone placement and cutover planning
Perform VoIP readiness assessments, including network dependencies, endpoint provisioning, and desktop client configuration
Provide cutover and post-cutover support, including troubleshooting and issue resolution
Develop technical documentation and deliver training to City administrative staff and end users
Collaborate closely with City networking, infrastructure, and departmental stakeholders to ensure successful implementations
Support change-management activities to minimize service disruption during migrations
Stay current on industry best practices and emerging unified communications technologies
Qualification
Required
5+ years of experience supporting Microsoft Teams and Cisco Unified Communications environments
Strong knowledge of Microsoft Teams administration and troubleshooting
Proficiency with Cisco Unified Communications Manager (CUCM) and related technologies
Familiarity with Avaya Communication Manager administration and implementation
Excellent written and verbal communication skills
Strong analytical and problem-solving abilities
Ability to work independently while collaborating effectively with cross-functional teams
Hands-on experience supporting Microsoft Teams VoIP and Cisco Unified Communications in production environments
Demonstrated experience participating in or leading large-scale VoIP migration projects, including legacy PBX environments
Experience supporting or integrating Webex Contact Center solutions in large enterprise or public-sector environments
Experience migrating from Avaya Communication Manager to modern VoIP platforms
Consulting or implementation experience in complex, multi-stakeholder environments
Minimum 3-5 years of experience migrating from Avaya to Microsoft Teams VoIP
Minimum 3-5 years of experience migrating from Avaya to Cisco VoIP
Submission of one (1) resume/CV for the proposed resource
Completed City-provided price proposal documentation
Preferred
Microsoft Certified: Teams Administrator Associate
Microsoft Certified: Microsoft 365 Enterprise Administrator Expert
CCNA or CCNP
Cisco Certified Specialist – Collaboration
AudioCodes Certified Professional (ACP) or equivalent (SBCs, media gateways, Teams Direct Routing)
CompTIA Network+
ITIL Foundation
Company
OKAYA INFOCOM
OKAYA was established in 2006 with the mission to enable success for our partners through trust and commitment.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Akshay Gupta
CEO
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