LogoJET · 3 weeks ago
UV Printer Technical Support Specialist
Lafayette, Louisiana Metropolitan Area
Full-time
Hybrid
Entry Level
$21/hr - $29/hr
1+ years expLogoJET is seeking a Technical Support Specialist to join the team. The Technical Support Specialist position provides technical support of UV printers, software, and printing applications to existing and new LogoJET customers to ensure uptime and customer satisfaction.
PersonalizationPrinting
Hiring Manager
Josh McNaughton
Responsibilities
Help customers troubleshoot and resolve printer problems via telephone, email, and in person. Create detailed documentation of customer communication and support resolutions in CRM
Attend to open tickets in the system, including logging cases, documenting time spent on calls, issue resolution and customer response
Ability to take different calls and handle unique situations. Exercise strong judgment to determine the appropriate course of action and follow issues to resolution. Ability to provide excellent customer service and customer communication
Make decisions on behalf of the business with consideration on Customer Satisfaction and Internal Technical Support
When not traveling, daily remote support shifts are eight hours in duration and scheduled within the 7:00 a.m. to 7:00 p.m. CST time frame
Installation and training of new equipment and software remotely and at customer's location. This install will require inspection, setup, and calibration of equipment to manufacturer standards. Provide operator training for the customer which includes daily use, applications, maintenance, and basic troubleshooting of the equipment
Conduct onsite repair of printers as needed to ensure downtime is minimized
Assist customers with unique or new applications by providing technical and creative solutions
Travel to Trade Shows to provide support by educating prospective customers and assisting with custom product demonstrations
Qualification
Required
1+ years of experience with digital print technologies, RIP software, or design software applications
Mechanical inclination, self-motivation, and excellent problem solving skills
Strong customer service and communication skills
Ability to multitask, work through obstacles, and collaborate with a team
Willingness to travel 50% or more
Fluency in English, Spanish a plus
Ideal candidate would reside in FL, TX, GA, IL, NJ, NY within access of a major airport
Technical Support/Help Desk: 1 year (Required)
UV or industrial digital printer repair and maintenance: 1 year (Required)
Willingness to travel: 50% (Required)
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Paid time off
Vision insurance
Company
LogoJET
Since 2005, LogoJET has helped thousands of businesses bring printing in-house and unlock new revenue streams.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase