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ITW EAE · 20 hours ago

Field Service Technician

Hopkinton, MA

Full-time

Onsite

Senior Level

$30/hr - $38.50/hr

5+ years exp

ITW EAE is a division recognized by Contract Manufacturers and OEMs in the Electronics and Industrial Markets. The Field Service Technician is responsible for managing service-related aspects of customer accounts, performing installation, maintenance, and repair of complex equipment, and providing technical leadership.

ElectronicsManufacturing

Responsibilities

Install, configure, upgrade, remove, and retrofit company equipment, ensuring systems meet specifications, quality standards, and customer requirements

Perform preventive maintenance, system checkouts, troubleshooting, and emergency repairs to minimize downtime and maintain optimal equipment performance

Diagnose and resolve complex technical issues as the on-site technical expert, delivering high-quality repairs with minimal call-backs

Provide professional customer support, including timely response to service requests, on-site training for equipment operation and basic maintenance, and effective follow-up

Maintain accurate service documentation, inventory records, calibration compliance, and expense reporting in accordance with Field Service SOPs

Ensure compliance with company policies, safety regulations, and industry standards while maintaining effective working relationships with customers and internal teams

Support acceptance testing, service contract activities, process improvement initiatives, and perform other duties as assigned by the Field Service Manager

Qualification

Electronics expertiseTroubleshooting skillsField service experiencePC operationsCommunication skillsTeam playerCustomer-focused mindset

Required

Strong technical aptitude in electronics, electro-mechanical systems, and power devices, with the ability to read and interpret electrical schematics and service documentation

Proven troubleshooting and analytical skills, including effective fault isolation and use of electronic test equipment such as multimeters and oscilloscopes

Hands-on experience assembling, servicing, and repairing electronic and electro-mechanical equipment in a field service or customer-facing environment

Proficiency with basic PC operations, including Windows and Microsoft Office (Word and Excel), and the ability to produce clear, accurate service documentation

Customer-focused mindset with strong communication and relationship-building skills; able to work independently at customer sites while representing the company professionally

Self-motivated team player with a willingness to continuously learn and expand technical expertise; typically requires 5–7 years of relevant technical or field service experience

AA/AS Degree preferred; 5 years mechanical, electromechanical equipment repair experience in the Surface Mount Technology industry sufficient in lieu of degree

This position requires that the candidate be able to lift 60-75 pounds without assistance and be able to bend into machinery without restrictions

Valid (current) passport

Valid U.S. Driver's License

The ability to travel domestically and internationally up to 80% of the time