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Humanetics · 18 hours ago

IT Support Specialist

Farmington Hills, MI

Full-time

Onsite

Mid Level

3+ years exp

Humanetics Group is a high-tech global industrial technology group that engineers safety, digital, and sensor solutions for critical environments. The IT Support Specialist is responsible for analyzing, troubleshooting, and evaluating technology issues to support internal clients and ensure productivity at the corporate headquarters and other offices.

AutomotiveManufacturing

Responsibilities

Troubleshoot technological issues and solve problems quickly to ensure the business operations run smoothly

Troubleshoot technological issues and solve problems quickly for employees

Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently

Assist with new hire equipment set up and training

Assist with equipment set up for company meetings

Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware

Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment

Ensure company computers are backed up so all files are saved in case the system crashes

Run security checks on all of the company systems to ensure we are protected from cybersecurity threats

Other tasks as assigned

Qualification

IT ticketing systemsWindows 10 & 11 supportMicrosoft Office 2016 & 365Windows Server administrationActive DirectoryBasic networking conceptsTechnical skillsProfessionalismCustomer service skillsProblem solvingAdaptabilityOral communicationOrganizational skillsTime management skills

Required

3(+) years' experience in a professional IT work environment

Bachelor's degree in Computer Science, Information Technology or related field, or an equivalent combination of education and/or experience is required

Strong knowledge/experience with IT ticketing systems

Strong knowledge of support for Windows 10 & 11

Strong knowledge of support for Microsoft Office 2016 & Office 365

Perform basic administration tasks on Windows server 2012, 2016, 2022

Working knowledge of Active Directory, DNS & DHCP

Working knowledge of basic networking concepts (routing, switching, VLANs, port configs, etc)

Ability to meet tight timelines and/or deadlines

Familiarity with multiple computer operating systems, such as Windows 10 & 11

General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment

Able to create databases and utilize Excel spreadsheets at an advanced level

Advanced proficiency in Microsoft Office

Strong communication skills, organizational skills, and time management skills