Toyota Financial Services Corporation ยท 8 hours ago
Technical Operations Managers, AMS
Plano, Texas
Full-time
Onsite
Senior Level
5+ years expToyota Financial Services Corporation is part of Toyota, a leading brand in mobility solutions. They are seeking a Technical Operations Manager who will act as a technical subject matter expert to ensure operational stability, drive automation, and collaborate with various teams to enhance service delivery.
Financial Services
No H1B
Responsibilities
Participate in Major Incident Management calls and help in resolution of high priority Incidents
Engage the corresponding Factories for issues that need resolution at L4 level
Participate in Problem Management in attaining countermeasures to avoid incident recurrence
Provide Operations assessment of Factory technical deliverables
Provide Non-Functional requirements to Factories
Identify repeatable tasks and propose automation for repeatable tasks
Lead teams to ensure that the TRP is updated and particulate in TRP activities
Coordinate and execute annual Disaster Recovery testing
Review and ensure accuracy of the information in CMDB
Review and ensure accuracy of the Application Runbooks, Maintenance Manuals, etc
Participate in Operations Assessment of Factory Technical Deliverables
Ensure proper knowledge transfer has been done for Factory Technical Deliverables
Collaborate with Factory Release Master to review and assess upcoming releases for support handover
Identify and Implement threshold for Availability and Response time to be used for application monitoring
Interface with infrastructure team on upcoming upgrades and transform them into Factory backlog
Provide Technical and SME knowledge to assigned Factories squads when required
Suggesting and implementing automation for Operational activities
Review factory adherence to the FRE checklist and gating criteria for change deployment in Pre-release review
Retrospect on past releases and provide directions for improvement for factories
Qualification
Required
Typically possesses 5 or more years of progressive, broad-based IT experience successfully working on or supporting Business Applications
High-level of technical and communication skills to influence and persuade others
Must have basic coding knowledge and/or ability to create/maintain API's
Strong written and verbal communication skills with the ability to create and present recommendations to executive management
Ability to explain complex IT concepts in simple terms
Conceptual understandings with deep and/or broad expertise over multiple subjects within a technical field and significantly applied experience
Expert functional expertise combined with significant organizational and industry awareness and knowledge
Knowledge and understanding of Industry Standards or Best Practices within the Application Production Support space
Proven ability to work successfully with limited supervision
Preferred
Experience in Mainframe/AS400 application support is a plus
Experience with Automation process tools
Benefits
A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Company
Toyota Financial Services Corporation
Toyota Financial Services Corporation is made up of affiliates in more than 35 countries/locations.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brajesh Kumar
Chief Technology Officer
Kris Pritchard
Vice President & Chief Risk Officer
Company data provided by crunchbase