Ally · 12 hours ago
Business Operations Analyst
Detroit, MI
Full-time
Onsite
Entry Level
$55K/yr - $95K/yr
1+ years expAlly Financial is a leading digital financial services company focused on customer-centric solutions. The Business Operations Analyst will support SmartAuction and white label websites, ensuring seamless operations, reconciling daily activities, and providing exceptional customer support.
AutomotiveFinanceFinancial Services
Responsibilities
Daily monitoring and reconciliation of settlement / payment activities and prompt resolution of any discrepancies
Key customer support, as needed, ensuring we’re exceeding their expectations
Brings operational and settlement/payment expertise to support the implementation of new operational processes and/or enhancements to existing processes
Provide superior customer experience ensuring all escalations, to our support mailbox, are handled professionally, timely, and accurately
Identification and clear escalation of potential risks and issues to leadership
Ensures all desk policy and procedures are maintained and accurate
Miscellaneous duties as assigned
Qualification
Required
1+ year experience in Auto Finance or Financial Audit required
Proficiency in Microsoft Excel: Ability to create, update, and reconcile spreadsheets; comfortable with basic formulas and data organization
Basic Accounting/Math Skills: Understanding of debits, credits, reconciliation, and handling financial transactions
Customer Service Communication: Ability to professionally handle sensitive financial discussions with external customers (dealers/vendors) via email and phone
Email Management: Skilled in managing and responding to high-volume, business-critical emails
Attention to Detail: Accurate tracking and matching of receivables and payments
Self-Starter: Capable of independently managing tasks and collaborating with team members as needed
Benefits
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
Company
Ally
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S.
10001+ employees
H1B Sponsorship
Ally has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (8)
2023 (9)
2022 (13)
2021 (9)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-12-13Post Ipo Debt· $1B
2022-11-07Post Ipo Debt· $750M
2014-04-10IPO
Leadership Team
Russ Hutchinson
Chief Financial Officer
David Holland
Senior Vice President
Recent News
2026-01-13
2025-12-29
MarketScreener
2025-12-10
Company data provided by crunchbase