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Franciscan Missionaries of Our Lady University · 12 hours ago

CRM Administrator - Student Success & Retention (Title III)

Baton Rouge, LA, United States

Full-time

Onsite

Entry Level

1+ years exp

Franciscan Missionaries of Our Lady University is seeking a Customer Relationship Management (CRM) Administrator for Student Success & Retention. This role is crucial in managing student success workflows within the CRM, ensuring data integrity, and collaborating with various departments to enhance student engagement and retention.

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Responsibilities

Actively engages the Catholic and Franciscan mission and identity of Franciscan Missionaries of Our Lady University by modeling the Franciscan values, honoring the legacy of the founding congregation, promoting justice for the communities we serve, and integrating the Catholic and Franciscan intellectual traditions in programs, courses and services

Oversee the administration, configuration, and maintenance of the CRM System (Technolutions Slate CRM), ensuring optional functionality, data integrity, user access management, and alignment with institutional objectives

Conduct detailed audits, analyses, and reviews of Slate processes, proactively identifying opportunities for improvement, and independently designing and implementing system enhancements that promote operational efficiency

Manage and oversee the import and export of data between Slate, Colleague, and other institutional systems. Ensure data integrity, accuracy, and compliance with University standards across all enrolled student, academic progress, advising, and student success records and documentation, supporting retention, persistence, and progression initiatives

Maintain, configure, and strategically update Slate review and case management tools, including the design and implementation of student success review forms, early alert workflows, and intervention processes aligned with institutional student success, retention, and advising policies and procedures

Compile, analyze, and present student success, retention, persistence and progression data through strategic reports, dashboards, queries, and data visualizations that inform decision-making and support Enrollment Management and Student Success strategies

Design, manage, and monitor Slate communication campaigns, workflows, automation rules, and delivery systems to enhance engagement and operational effectiveness

Develop and deliver comprehensive Slate training programs, resources, and documentation for new and existing users, ensuring knowledge transfer and system proficiency across the institution

Serve as the primary liaison to internal departments, providing expert consultation on Slate capabilities and making strategic recommendations for system enhancements to support institutional policies

Support various programs, events, and administrative tasks aimed at fulfilling institutional goals

Perform other duties as assigned

Qualification

Technolutions Slate CRMData ManagementData AnalyticsHigher Education ExperienceOrganizational SkillsAnalytical SkillsProblem-SolvingAttention to DetailWritten CommunicationVerbal CommunicationTeam Collaboration