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BNY · 2 days ago

Client Operations Analyst (contract)

Lake Mary, FL

Contract

Hybrid

New Grad, Entry Level

$24.74/hr - $30.93/hr

BNY is a leading global financial services company that empowers employees to grow and succeed. The Client Operations Analyst role supports the Non-Purpose Lending Department, focusing on processing loans, client service, and operational execution in a fast-paced environment.

Financial Services

Responsibilities

Lending Operations Support: Process Non-Purpose Loan requests, Fed Pledge activities, and collateral monitoring transactions in alignment with internal procedures and regulatory requirements

Client & Internal Communication: Communicate with internal teams and, as proficiency increases, directly with clients via NetX 360, email, and phone to support loan-related inquiries and processes

System Processing: Work within LoanAdvance, NetX 360, and other supported systems to execute daily operational tasks and manage incoming work queues

Problem Solving & Escalation Handling: Identify issues, determine appropriate actions, and escalate items when necessary to ensure timely and accurate resolution

Operational Execution: Perform daily, weekly, and monthly processing activities while managing fluctuating volumes and competing priorities

Process Awareness & Accuracy: Maintain a high level of attention to detail and accountability when handling lending transactions and documentation

Team Collaboration: Work collaboratively with onshore and offshore team members to support workload demands and ensure continuity of operations

Qualification

Operations experienceFinancial services knowledgeMicrosoft ExcelProblem-solving abilitiesWillingness to learnMargin lendingExposure to NetX 360Communication skillsAttention to detailCustomer-first mindsetAdaptabilityTeam collaboration

Required

Experience in operations, financial services, banking, or service delivery environments

Strong communication skills (written and verbal)

High attention to detail and strong problem-solving abilities

Customer-first mindset with the ability to remain calm under pressure

Willingness to learn new systems, processes, and lending concepts

Reliable, accountable, and adaptable in a fast-paced environment

Experience using Microsoft Excel for tracking, calculations, and document conversion

Preferred

Bachelor's degree preferred

Familiarity with margin lending or Regulation T concepts

Exposure to NetX 360, Nitro, or AI-enabled tools

Process improvement mindset and emerging leadership instincts

Benefits

Medical

Dental

Vision

Retirement benefits via Tundra Technical Solutions

Company

BNY

Glassdoor3.6

For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth.

Founded in 1784