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The Grand Healthcare System · 12 hours ago

PT Receptionist

Rochester, NY

Part-time

Onsite

New Grad, Entry Level

$16/hr - $16/hr

The Grand Healthcare System is currently seeking a receptionist to welcome visitors, residents, and family members with a friendly and helpful attitude. The Receptionist will provide information about the facility’s services, manage inquiries, and ensure a smooth check-in and check-out process for visitors.

Responsibilities

Greeting and Assisting Visitors: Welcoming visitors, residents, and family members with a friendly and helpful attitude. Providing information about the nursing home’s services, visiting hours, and relevant policies

Answering Phones and Managing Inquiries: Handling incoming phone calls, taking messages, and directing calls to the appropriate staff members or departments. Addressing inquiries about the facility, resident status, and general information

Check-in and Check-out Procedures: Managing the sign-in and sign-out process for visitors, ensuring they follow the established protocols

Mail and Package Handling: Receiving, sorting, and distributing incoming mail and packages. Arranging outgoing mail and packages for pickup or delivery

Emergency Response: Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff in case of an emergency or security concern

Coordinating with Staff and Residents: Communicating with nursing home staff, including nurses, caregivers, and administrators, to ensure effective coordination of activities and information

Maintaining Reception Area: Keeping the reception area clean, organized, and presentable. Ensuring that reading materials and other amenities for visitors are readily available

Crisis Management: Being prepared to handle difficult or upset visitors in a professional and empathetic manner

Adherence to Policies and Regulations: Ensuring compliance with nursing home policies, safety guidelines, and relevant regulations

Training and Orientation: Assisting new employees or volunteers with orientation to the nursing home and explaining receptionist procedures and protocols