Rocky Brands, Inc. ยท 4 hours ago
IT Support Analyst
Sparks, NV
Full-time
Onsite
Entry, Mid Level
2+ years expRocky Brands, Inc. is a leading designer, manufacturer and marketer of premium quality footwear and apparel. The IT Support Analyst will perform maintenance, software installation, and end-user support to ensure that workstations, systems, and networks meet company and user requirements.
Apparel & Fashion
Responsibilities
Administer end-user workstations and support end-user activities (Windows/Mac)
Enter, track, resolve, triage, escalate incidents entered into company ITSM solution when reported
Onboarding/off boarding Users
Maintain Confidentiality regarding information being processed, stored, or accessed by the end-users on the network
Investigate user problems and identify source; determine possible solutions; test and implement solutions
Act as second level support for IT Support Technicians
Produce/Support Virtual Meetings
Perform off-site hardware upgrades when applicable
Perform software and application installations and upgrades
Create and upkeep IT knowledge base articles
Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational issues
On-call rotation
Mobility Maintenance
Equipment Tracking
Skill in organizing resources and establishing priorities
Excellent verbal and written communication skills
Ability to learn and support new systems and applications
Qualification
Required
High School Diploma or equivalent required
A minimum of two (2) years of professional experience in an Information Technology support role
Information Technology skills, including Microsoft Office, Windows, Mac, TCP/IP and VPN
Ability to communicate technical information to non-technical personnel
Must be self-driven
Physical Requirements: Normal, corrective vision range; ability to see color and distinguish letters, numbers and symbols. Frequently required to sit, stand, walk, talk, hear, bend, crawl and reach. Ability to reach with hands and arms. Occasionally lift and/or move up to 50 pounds
Preferred
Associate's degree from a two-year college or technical school in a related field
Company
Rocky Brands, Inc.
Since its inception in 1932, Rocky Brands, Inc. (NASDAQ: RCKY) has grown into a global enterprise with distribution to more than 70 countries.
1001-5000 employees
H1B Sponsorship
Rocky Brands, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
Funding
Current Stage
Late StageLeadership Team
Jason Brooks
President / CEO
Tom Robertson
Chief Operating Officer
Company data provided by crunchbase