Apply on Employer Site

Bond Vet · 14 hours ago

Medical Operations Associate (LVT/RVT/CVT)

New York, NY

Full-time

Hybrid

Senior Level

5+ years exp

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. The Medical Operations Associate will serve as a clinical leader and educator, balancing direct patient care and nurse leadership development while driving operational efficiency and innovative programs.

Health CareMedicalPetPrimary and Urgent CareVeterinary

No H1B

Responsibilities

Serve as a licensed veterinary technician on the clinic floor, modeling Bond Vet’s standards for:

Patient safety and anesthesia best practices

High-quality nursing care and teamwork

Calm, confident leadership in fast-paced environments

Lead by example, promoting a high-performance culture and holding the team accountable for achieving project objectives

Identify gaps, friction points, and opportunities while on shift to inform central initiatives

Support creation of individual development plans for nurses, particularly those in leadership or advanced clinical role

Represent medical leadership at CEs, conferences, campus events, and community engagements; present or facilitate CE as needed

Plan and deliver skills laboratories (e.g., dentistry, surgery; for doctors and technicians); publish an annual training calendar and track participation and skill sign-offs

Partner with clinic, regional, and medical leadership to ensure training is practical, relevant, and adoptable

Take ownership of individual projects, driving them from conception to completion and ensuring they meet or exceed client and pet needs

Ensure each program/project has measurable KPIs and regularly review efficiency and effectiveness. Lead with metrics-driven analysis, leveraging data to inform decision-making

Create, refine, and maintain SOPs, job aids, and clinical resources related to:

Nursing workflows and standards

Anesthesia and procedural support

Training expectations and competencies

Collaborate with cross-functional teams to assist in planning, executing, and delivering various programs and projects, ensuring alignment with company goals

Act as a bridge between medical expertise and company-wide strategic initiatives, ensuring that the medical voice is incorporated into decision-making processes

Bring a thoughtful, solutions-oriented mindset to complex operational challenges

Work to develop a deep understanding of the pet healthcare industry, market trends, and competitive landscape

Monitor the financial health of the business and collaborate with field leaders to implement early interventions when necessary

Eventually provide guidance on financial aspects related to medical programs and projects

Qualification

Active LVT/RVT licenseClinical veterinary nursingAnesthesia supportTrainingMentoringCommunication skillsLeadership presenceSolution-orientedDetail-oriented

Required

Active LVT/RVT license in good standing (required)

5+ years of clinical veterinary nursing experience (flexible by level)

Demonstrated strength in anesthesia and procedural support

Comfort balancing hands-on clinical work with administrative and strategic responsibilities

Excellent communication, facilitation, and organizational skills

Passion for developing people and improving systems

Bond Vet is only considering applicants who have independent unrestricted valid authorization to work in the U.S. for any employer and accept new employment for this position

Bond Vet does not sponsor employment-based visas for this position and cannot facilitate F-1 visa STEM OPT for this role