Apply on Employer Site

First Horizon Bank · 5 hours ago

Commercial Card Strategic Product Manager

New Orleans, LA

Full-time

Onsite

Senior Level

5+ years exp

First Horizon Bank is a leading regional financial services company dedicated to helping clients unlock their full potential. The Commercial Card Strategic Product Manager will manage strategic initiatives and projects to enhance the success of the Commercial Card team, focusing on infrastructure improvements, client experience, and workflow efficiencies.

BankingFinanceFinancial ServicesRisk Management

H1B Sponsor Likely

Responsibilities

Partner with Commercial Card Director, Product Manager and Client Experience Manager and for special projects

Manage infrastructure improvements and workflow efficiencies

Lead projects, mentor and coach teams for new functionality, releases and testing related to new Commercial Card initiatives

Support initiatives to assess and improve the client experience with responsibilities including customer journey mapping, pain point identification and overall operational process improvement

Represent Commercial Card in the broader departmental or enterprise projects and initiatives

Establish a partnership and rapport with Commercial Card vendors to develop and test new enhancements and product functionality

Build and maintain process and procedures related to implementations and support to ensure a quality onboarding experience, appropriate controls and oversight

Maintain a high-level understanding and possess the ability to navigate across the bank’s internal and customer facing systems

Partner with TM Sales, TM Risk Management, Credit and others FH departments to document workflow, define/re-engineer the service delivery process with a focus on simplicity and ease of doing business; establish key SLAs and metrics to measure success

Evaluate/enhance/maintain client implementation and support documentation; create workflow tools to improve and automate the implementation process

Possess and demonstrate a high level of professionalism and communicate in a clear, and concise manner

Other duties as assigned

Qualification

Commercial Card experienceProduct managementProject managementFinancial data analysisTreasury management knowledgeMicrosoft Office SuitePlanning skillsInterpersonal skillsCommunication skillsAttention to detailAdaptabilityInitiative

Required

Bachelor's degree in Business, Finance, Economics, Accounting, or related field

5 years of Commercial Card experience required

Previous product management, implementation or project management experience required

Strong problem solving through ability to analyze qualitative, operational & financial data

Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types

Ability to concisely and effectively communicate with management

High degree of adaptability & intellectual curiosity

Thorough knowledge of Commercial Card, treasury management products, functions, support systems and related policies, procedures and regulatory issues

Demonstrate initiative and innovation to resolve issues rapidly, able to influence others and committed to make changes as necessary

Excellent written and verbal communication skills a must; candidate should be able to manage internal and external relationships effectively with the ability to articulate complex solutions to all stakeholders

Strong planning, project organization skills and attention to detail

Microsoft Office Suite

Preferred

Certified Purchasing Card Professional (CPCP), Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) or Project Management Professional (PMP) preferred

Benefits

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Company

First Horizon Bank

Glassdoor3.6

First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.

Founded in 1864

Raleigh, North Carolina, USA

5001-10000 employees

https://www.firsthorizon.com/pmc

H1B Sponsorship

First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (31)

2023 (15)

2022 (17)

2021 (19)

2020 (16)