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BearCom · 14 hours ago

Stone - Support Technician Orlando, FL

Lake Mary, FL

Full-time

Onsite

Mid Level

3+ years exp

BearCom is the largest distributor of wireless voice, data, and video solutions in North America with over 40 years of industry-leading experience. The Support Technician will be responsible for installing and supporting security systems, responding to customer service calls, and performing preventative maintenance on installed systems.

Mobile

Senior Management

Responsibilities

Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and troubleshoot systems for routine problems; install projects as necessary

Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software for Milestone, LenelS2, and DMP

Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results

Responsible for primarily performing preventative maintenance for installed systems that are typically less complex

Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business

Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of projects when needed

Qualification

Installing security systemsTroubleshooting skillsNetwork camera systemsAccess control systemsAnalytical skillsIT aptitudeCommunication skillsLeadership experience