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Westchester Medical Center Health Network · 4 hours ago

Patient Service Representative

Valhalla, NY

Full-time

Onsite

Entry Level

1+ years exp

Westchester Medical Center Health Network is seeking a Patient Service Representative to manage patient interactions and administrative tasks. This role involves greeting patients, verifying appointment information, scheduling appointments, and ensuring smooth patient flow while providing excellent customer service.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure

Registers new patients and assists them in completion of necessary forms

Verifies and updates current patient information (demographic, financial, and clinical) in the EMR system

Scans completed forms, identification, and insurance cards into patient documents folder

Schedules future appointments based on procedure type, time requirements, and provider schedules

Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately

Utilize triage system for all patient care related calls, in accordance with triage procedures

Initiates, issues, and verifies patient referrals

Initiates and receives insurance authorization/pre-certifications as necessary

Accepts payments, issues receipts, and reconciles cash drawer daily

Monitor the patient flow from lobby to the exam room, making sure patients are seen in a timely manner

Communicate with patients if there are any delays/issues in patient care

Provide helpful assistance in anticipating and responding to the needs of all patients and family members

Remain calm under pressure and effectively deal with difficult people

Provides translation for non-English speaking patients, their families, and staff if bilingual

Create correspondence to patients who failed to keep appointments in accordance with policy and provider request

Accept and directs deliveries of medical/office supplies and mail

Perform general office duties, such as document preparation, scanning, mailing, and filing

Maintains a professional appearance and a clean, safe environment

Respects patients by recognizing their rights; maintaining confidentiality

Utilizes technology, including specialized software as applicable, to maximize productivity

Develops and maintains electronic files as necessary

Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties

Other duties as assigned

Qualification

Customer service experienceMedical office experienceBilingual (English/Spanish)Microsoft Office proficiencyInterpersonal skills

Required

High school diploma or equivalent required

Minimum of one (1) year of customer service and/or medical office experience preferred

Preferred

Associates degree from an accredited institution preferred

Bilingual (English/Spanish) candidates preferred, but not required

Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point)

Company

Westchester Medical Center Health Network

Glassdoor3.2

The Westchester Medical Center Health Network (WMCHealth) is the pre-eminent provider of integrated health care in New York’s Hudson Valley region, serving nearly 2.5 million residents across more than 6,000 square miles.

Founded in 1917

Valhalla, New York, US

10001+ employees

http://WMCHealth.org

H1B Sponsorship

Westchester Medical Center Health Network has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)