Credence · 1 week ago
Sales and Customer Service Agent
Carmel, IN, US
Full-time
Onsite
New Grad, Entry LevelCredence is a community of dedicated Sales and Customer Service professionals focused on creating exceptional customer experiences. As a Sales and Customer Service Agent, you will represent AT&T services, recommend products to customers, and enhance sales and service skills through training and development opportunities.
ComplianceCyber SecurityFitnessHealth CareInformation TechnologyRisk ManagementSecuritySupply Chain Management
Responsibilities
Interact with new and existing customers of AT&T’s services to understand their needs and recommend suitable products and services, and/or enhancements at retail stores
Educate customers on our telecommunication product offerings, promotions, and new technologies through a guided sales presentation
Work with customers one-on-one to process any sales orders they have shown interest in and want to purchase
Resolve customer inquiries and issues efficiently and courteously, ensuring high satisfaction
Achieve daily and weekly retail sales metrics by effectively presenting product benefits
Continuously update product knowledge to stay informed about AT&T's evolving portfolio
Participate in training and development sessions to enhance sales and service skills
Qualification
Required
Must be 18+ years of age and eligible to work in the US
Proven experience in customer service, retail, or sales is a plus
Genuine desire to help people
Comfortable working in a retail environment
Ability to work independently and as part of a team
Reliable transportation is a plus when working in our retail stores
Proficiency in basic computer applications and willingness to learn new systems
Company
Credence
The Credence network prevents cyber-attacks by measuring and monitoring, in real time, the cyber-fitness of an organization's suppliers.
Founded in 2017
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Robert Aleksick
Founder
Company data provided by crunchbase