Pacific Rim Door Service · 2 days ago
Senior Customer Service/Dispatch Representative - Service Industry - Commercial Doors
Anaheim, CA
Full-time
Onsite
Senior Level
$26/hr - $30/hr
5+ years expPacific Rim Door Service, Inc. is a B2B contracting service company specializing in commercial doors and hardware. They are seeking a Senior Customer Service/Dispatch Representative to enhance customer satisfaction through effective communication and coordination between customers, service technicians, and vendors.
Building MaterialCommercialCustomer ServiceFacilities Support Services
Responsibilities
Answering phones; interacting with the customer, service technicians, and vendors
Entering customer, job, and estimate information into the computer system
Initiating communication with customers, vendors, and service technicians to update current status reports, and to ensure the team remains on task
Assisting with the dispatch service calendar for service crews and estimator(s)
Managing and ensuring the successful completion of service projects for our customers, and then communicating the status throughout each project
Summarizing job status in the computer system
Invoicing of service calls and other projects
Ordering material (once properly trained)
Coordinating material deliveries to warehouse and job sites
Various office administration tasks
Rotational “on-call” phones and dispatch, after hours (nights and weekends)
Qualification
Required
Customer service experience (minimum 5 years)
Exceptional communication is required
Service Industry: 1 year (Required)
Ability to Commute: Anaheim, CA 92806 (Required)
Preferred
Associates degree preferred
industry experience preferred
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Pacific Rim Door Service
Pacific Rim Door Service provides commercial door repair and installation services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase