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Pentair · 14 hours ago

Technical Service Associate

Manitowoc, WI

Full-time

Onsite

Entry Level

$42/hr - $45/hr

1+ years exp

Pentair is a global company dedicated to improving lives and the environment through innovative water solutions. The Technical Service Associate will provide technical field service support and product information to customers and channel partners, ensuring issues are resolved efficiently while minimizing costs.

ElectronicsIndustrial ManufacturingManufacturingWater

H1B Sponsor Likely

Responsibilities

Provide phone and other means technical field service support and product/policy information to channel partner and customers. Establish and maintain effective relationships with internal and/or external customers

Negotiate and manage channel partner and customer satisfaction requests while controlling costs. Meet commitments and respond promptly to channel partner and customer requests

Understand, implement, and interpret company service policies and procedures to channel partner and customers

Express ideas and thoughts verbally and/or in written form, and possess a high degree of tact, diplomacy, problem solving skills and mature judgment

Proficiency in use of company business systems and maintain technical and policy reference requirements. Participate in other areas of aftermarket service as requested

Qualification

Technical Degree in RefrigerationRefrigeration experienceFederally certified refrigerant handlerIce machinesMicrosoft Office proficiencyProblem solving skillsInterpersonal skillsWritten communicationVerbal communication

Required

Technical Degree in Refrigeration; with a minimum of one year of experience in Refrigeration or Product/Customer Service is required. Will consider a minimum of four years of refrigeration field service or HVAC experience in lieu of education

Must be efficient, accurate and capable of a high-volume call workload

Ability to clearly express ideas and thoughts – written and verbally

Possess a high degree of tact, diplomacy, problem solving skills and mature judgment

Ability to work independently and within a team environment

Strong personnel management and interpersonal skills with a high level of integrity

Familiar and able to work with Microsoft Office programs: Outlook, Word and Excel

Preferred

Federally certified refrigerant handler (Type I and II, certification preferred)

Experience working with ice machines is strongly preferred

Benefits

Paid holidays

Paid vacation

Paid sick time

Medical, Dental, and Vision Insurance

401(k)

Up to 5% 401K match starting day one of employment

Health savings account

Life insurance

Paid time off

Parental leave

Caregiver leave

Prescription drug insurance

Tuition reimbursement

Company

Pentair

Glassdoor3.9

Pentair produces water disposal pumps, filter housings, valves, tanks, and commercial pool equipment.

Founded in 1966

Twickenham, Richmond upon Thames, GBR

5001-10000 employees

http://www.pentair.com

H1B Sponsorship

Pentair has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)