Mohegan Sun · 5 hours ago
Converged Communications Specialist
Uncasville, CT
Full-time
Onsite
Mid Level
4+ years expMohegan Sun is a leading entertainment destination, and they are seeking a Converged Communications Specialist responsible for maintaining the MSCT network and telephony equipment. The role involves troubleshooting, network installations, and ensuring the performance and reliability of communication systems.
Gambling & Casinos
Responsibilities
Effectively and efficiently utilizes the ticket management system (Manage Engine) for recording, routing, escalating and analyzing customer service calls
Understand the Open Systems Interconnection (OSI) Model
Install, provision, test and troubleshoot IP, Ethernet and Telephony hardware, connections and cabling
Assist Network and Telcom Engineers with requirement analysis, implementation, problem investigation and resolution
Conduct and validate all testing of Network and Telephony equipment
Assists in the analysis of the technical performance and reliability of systems against identified industry standards to ensure customer satisfaction
Responsible for implementing restorations and troubleshooting procedures for identifying, testing and diagnosing converged communication failures
Assists in the development of standards for converged communication technologies to aid troubleshooting efforts, training and total cost of ownership
Works with management, peers, and vendors to provide root cause analysis
Creation and maintenance of troubleshooting and operational documentation
Authors and peer-reviews knowledgebase articles documenting fault root causes and their respective resolutions
Provides and receives cross-discipline training to ensure maximum availability of systems
Communicates effectively verbally, and in written form
Carries and responds to off-hours communications device (Cell Phone)
Actively pursues opportunities as an individual, group member and group leader to improve processes
Ensures Service Level Objectives are met
Identifies and troubleshoots abnormalities to resolution using a range of diagnostic tools
Conducts problem analysis and provides management, team members, Subject Matter Experts (SMEs) or contracted vendors pertinent information, based on established escalation procedures
Executes a pre-defined portion of a comprehensive preventative maintenance program when called upon by direct supervisor
Prioritizes efforts based on established guidelines and direction provided by the management team
Responsible for enforcing the privacy rules pursuant to the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Responsible for maintaining and enforcing confidentiality and privacy rules pursuant to all applicable regulations
Complies with Mohegan Sun’s Change Management process and methodology
Provides on-call 24/7 production support for designated systems
Promotes superior customer service
Other duties as assigned
Qualification
Required
Associates' Degree in Computer Science, Engineering, Business or a related field
Communicates intermediate networking knowledge such as DHCP, DNS, TCP/UDP, IP Subnetting, VLANs
Ability to obtain and maintain gaming licensure in one or more jurisdictions
High School Diploma or equivalent and four years of progressive Information Technology experience in a client technologies or customer service environment
Excellent customer service skills
Excellent written and verbal communication skills
Excellent written skills as demonstrated in providing detailed information in ManageEngine tickets
Basic root cause analysis of technology solutions
Ability to follow a specified checklist or procedure without unnecessary or unwarranted deviation
Must sit in front of a computer screen for extended periods of time
Must be able to work various shifts and flexible hours
Must be able to walk to locations within the MS Casino
Must be able to hold a valid driver's license to drive in a company vehicle to MS locations on and off the casino property
Requires occasional off-shift work, including late night and early morning hours
Must be able to lift 30 pounds
Company
Mohegan Sun
Mohegan Sun, owned by the Mohegan Tribal Gaming Authority, is one of the largest, most spectacular entertainment, gaming, dining and shopping destinations in the United States.
5001-10000 employees
H1B Sponsorship
Mohegan Sun has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Kelly McKinnon
Chief Financial Officer
Kevin Bilbraut
Corporate Partnerships Sales Manager
Company data provided by crunchbase