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Tential Solutions · 8 hours ago

Case Specialist

Rockville, MD

Contract

Onsite

Entry Level

1+ years exp

Tential Solutions is seeking a Case Specialist responsible for case intake and processing. The role involves analyzing pleadings, monitoring case reports, and ensuring compliance with service level agreements while providing excellent customer service related to FINRA arbitration policies.

Human ResourcesInformation Technology

Growth Opportunities

Responsibilities

Analyzes and processes subsequent pleadings, including answers, counterclaims, crossclaims, and third-party claims

Monitors case related reports to ensure compliance with deadlines and expectations

Responsible for meeting all required service level agreements for assignments

Maintains motions calendar, solicits responses as needed, and prepares documentation for timely submission to arbitrators

Makes recommendations for administrative motions and administratively processes substantive issues for decision by the panel, with assistance

Assesses applicable fees at various stages of the case and makes written recommendations on fee waiver requests

Reviews challenges to potential arbitrators, solicits responses, and makes recommendations on the decision to manager

Ensures that all FINRA fees are assessed and billed according to the Code of Arbitration Procedure

Conducts financial review of settled/withdrawn cases and closes cases within expected timeframes

Processes final financial review of settled/withdrawn cases and hearing awards and closes cases within expected timeframes

Reviews incoming submissions and takes appropriate action with assistance

Determines proper composition of panel, generates list of arbitrators, reviews arbitrator information for conflicts, and eliminates arbitrators with conflicts, with assistance

Replaces arbitrators on lists due to arbitrator unavailability and processes new or additional lists due to changes to panel composition

Responsible for utilizing the ODR Portal and internal electronic docket management systems for processing assignments

Provides excellent customer service, including responding to inquiries, orally or in writing, on FINRA arbitration policies and procedures, service of pleadings, status of cases, assessment of fees, and the ODR Portal

Maintains electronic and physical file and enters all case-related information in the case processing system in accordance with established protocols

Effectively prioritizes work with management oversight