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PublicInput · 12 hours ago

Implementation Manager

United States

Full-time

Remote

Senior Level

5+ years exp

PublicInput is a company that develops and supports Software-as-a-Service solutions for government agencies to improve public communication. The SaaS Implementation Manager will lead the implementation of the platform for new customers, ensuring successful onboarding and establishing a foundation for long-term customer success.

GovernmentGovTechSaaSSoftware

Responsibilities

Ensure PublicInput and Customer align on project scope, goals, timelines, and expectations

Act as a trusted advisor, translating feature concepts into value for stakeholders

Provide hands-on configuration, testing, and troubleshooting

Lead client training and knowledge transfer sessions

Create Standard Operating Procedure (SOP) documentation to facilitate user adoption

Collaborate with internal teams (e.g., sales, product, engineering, and customer success) to solve for technical and business issues and solutions

Manage multiple concurrent implementations

Ensure smooth transition to the Customer Success team to include a success plan for the first 6-12 months

Identify opportunities for process improvements and contribute to refining implementation methodologies

Qualification

SaaS implementationCustomer onboardingConfiguration/customizationTechnical aptitudeProject ManagementCustomer success passionCommunicationInterpersonal skills

Required

5+ years of experience in SaaS implementation / customer onboarding, or professional services roles within a SaaS company

Experience with configuration / customization for SaaS platforms

Technical aptitude including working knowledge of integrations (APIs, etc.). CSS experience is a plus

Excellent communication and interpersonal skills, with the ability to manage stakeholder expectations and build strong client relationships

Experience in customer-facing roles

Familiarity with GovTech and Public Sector contracts

Basic Project Management skills

Ability to handle multiple projects in a fast-paced environment while maintaining attention to detail

Passion for customer success and driving adoption/retention

Benefits

Unlimited Paid Time Off: You know yourself best, so we trust you to take the time you need to maintain a rewarding work/life balance.

Group Health, Dental, and Vision Plan: PublicInput offers a company-subsidized healthcare plan for employees that pays 100% of your healthcare costs or up to $600 monthly for you and your dependents. We also have options to add Dental, Vision, Life, and other benefit coverages for the employee and their family.

$1,000 HSA Contribution: PublicInput will contribute $1,000 annually (spread over each month) to an employee’s Health Savings Account (HSA).

Pre-tax 401k: The company provides access to make pre-tax contributions to a 401k program.