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Ascend Clinical · 1 day ago

Client Services Representative

Colorado Springs, CO

Full-time

Onsite

Entry, Mid Level

$20/hr - $24/hr

2+ years exp

Ascend Clinical is one of the highest volume clinical laboratories in the United States, transforming the industry with advanced tools and technology. The Client Services Representative is responsible for handling a large flow of inbound and outbound calls, providing support and solutions to clinical clients, particularly dialysis clinics, ensuring an exceptional client experience.

Clinical TrialsHealth CareHospitalTest and Measurement

Responsibilities

Receive and handle all telephone calls and emails pertaining to client support

Make outbound calls for urgent and critical lab results within specified timeframe

Achieve contact center call metrics and other metrics appropriate to the position

Manage time effectively on client calls and accurately document support provided

Respond to complex inquiries using critical thinking skills

Resolve service problems by clarifying the client’s concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Process critical forms in an expedient manner. Process lab draw entries in an accurate and precise manner on a daily basis

Convey a positive and professional image to clients and employees

Maintain composure in high pressure situations

Qualification

Call center experienceMicrosoft Office SuiteListening skillsComprehension skillsProfessionalismCritical thinkingTime management

Required

High School Degree or GED

2+ years of Experience in a fast pace call center environment

Working knowledge of Microsoft Office Suite (Word, Excel, and Outlook)

Strong listening and comprehension skills

Benefits

Comprehensive medical coverage

Life and disability insurance

401(k) with company match

Paid holidays and vacation

Personal days

Dental and vision options

Company

Ascend Clinical

Ascend Clinical, LLC is the nation’s leading provider of laboratory testing, environmental water testing, including Legionella and AAMI ST108 Ascend Clinical was founded in Northern California in 2000 as a clinical reference laboratory specializing in testing services for kidney disease.

Founded in 2001

Redwood City, California, USA

201-500 employees