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GE HealthCare · 21 hours ago

Sr. Director - IT Operations

United States

Full-time

Remote

Director/Executive

$172K/yr - $258K/yr

10+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. The Sr. Director – Application Management Services / Digital Core Operations & AI Service Management is responsible for overseeing end-to-end application operations and service management for the enterprise Digital Core, ensuring scalability, reliability, and continuous optimization while integrating AI-driven operations.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Lead enterprise-wide IT operations with a focus on intelligent automation, AIOps, and proactive service reliability

Drive modernization of AMS and AD portfolios through data-driven investments and AI-augmented delivery models

Champion AI-powered digital assistants to transform support, productivity, and decision velocity

Align technology operations with business outcomes through innovation, resilience, and efficiency

Collaborate with IT, data science, and development teams to ensure seamless AI integration and functionality

Mentor and guide teams on AI operational best practices and procedures

Develop, enforce, and monitor MSP SLAs to ensure commitments are met

Utilize ITSM foundations to build and maintain operational excellence

Develop strategies to meet cost efficiencies and budget targets

Optimize operations to achieve synergy savings

Coordinate with key stakeholders across various domains

Oversee Major Incident Management (MIM) and ensure resilience in global service delivery

Qualification

AI systems managementOracleSAPManaged Service ProvidersStakeholder managementLeadership skillsProject managementOperational processesCommunication skills

Required

Bachelors degree with 10 years of relevant experience

Extensive experience in Oracle, SAP and Commercial Applications and large managed service provider set-ups

Extensive experience managing complex AI systems in a corporate environment

Proven experience working with Managed Service Providers (MSPs)

Deep understanding of AI applications and infrastructure requirements

Strong leadership skills with the ability to inspire and manage multidisciplinary teams

Excellent project management capabilities and ability to prioritize multiple initiatives

Exceptional communication and stakeholder management skills

Extensive experience in establishing MSP (Managed services provider) performance measurements, calculating penalties and enforcing contract obligations

Build and refine operational processes, procedures, governance, and policies

Benefits

Medical

Dental

Vision

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

Tuition reimbursement

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees