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Clearway Pain Solutions · 19 hours ago

Site Manager

Annapolis, MD

Full-time

Onsite

Mid Level

$22/hr - $25/hr

3+ years exp

Clearway Pain Solutions is seeking a Site Manager to oversee all administrative operations in the designated office. The role involves managing administrative duties and staff, ensuring efficient day-to-day functioning, and acting as a patient advocate while maintaining compliance with HIPAA regulations.

Health CareMedical

Responsibilities

Primarily acts as a Front Desk Representative and/or Medical Assistant

Performs job in accordance with Company Mission, vision and goals

Exercises confidentiality in all areas, abiding by HIPAA rules and regulations

Organizes all administrative functions and is responsible for efficient day-to-day functioning of related staff

Is responsible for staff schedules and ensuring coverage in the absence of a staff member. Schedules for appropriate overage and utilization of support staff

Clearly defines each administrative staff member’s job responsibilities

Assists staff members through coaching, mentoring and other development activities

Completes administrative and clinical personnel evaluations

Establishes and maintains an environment that promotes and supports professional practices and standards

Serves as a role model in leadership abilities, applications of principles of teaching, management and effective communication

Complies with established best practices and policies/procedure

Acts as a patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental wellbeing, safety or dignity

Possess the ability to recognize and initiate the correction of problem areas

Oversees the proper handling of patient medical records, as required under HIPAA regulations

Ensures that all appointments are scheduled appropriately and adhere to the applicable internal policies and procedures

Ensures patient balances are collected

Promotes smooth interaction with other departments and fosters good interdepartmental relations

Responsible for ordering necessary office supplies

Creates, reviews and manages daily reporting

Ensures all reports are accurately submitted/distributed in a timely manner

Cross trains all staff to ensure effective coverage during absences

Keeps doctors schedule and schedule for office

Effectively handles patient complaints in a timely and appropriate manner

Ensures that time cards are accurate for payroll and ensures all timecards are reviewed/approved by staff and the Office Manager by appropriate deadlines

Works with senior management to develop, implement, and monitor effective work

Attends operations meetings, as necessary

Follows instructions; responds to management direction; accepts personal responsibility for actions, performance and results; keeps commitments; completes tasks on time or notifies appropriate person with alternate plan

Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed

Independently works though situational issues and uses problem solving skills to achieve desired outcome

Communicates routinely with manager

Performs other duties as assigned

Qualification

Medical office managementHealthcare knowledgeElectronic Medical Record (EMR)Microsoft OfficeCustomer serviceCommunication skillsOrganizational skillsProblem solvingTeamworkAttention to detail

Required

High School Diploma or GED AND three (3) years medical office management experience; OR an equivalent combination of education and experience

Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook)

Must have excellent written and oral communication skills, including exceptional customer service

Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public

Must be able to work individually as well as within a team

Must be able to follow both verbal and written instructions

Must be able to work a flexible schedule

Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations

Must be able to multi-task and prioritize

Must demonstrate extreme attention to detail

Must possess strong organization skills

Must be able to problem solve and use reasoning

Must be able to meet predefined quality standards

Must maintain and project a professional attitude and appearance at all time

Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology

All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance

Preferred

Bachelor's Degree from an accredited college or university

Four (4) years of prior experience working in a medical practice

One (1) year of prior experience working with an Electronic Medical Record (EMR)

Benefits

PTO: Up to 96 hours in first year (pro-rated based on start date)

Holidays: 7 (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)

Retirement: 401(k) with employer match

Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family)

Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program

Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity

Company

Clearway Pain Solutions

Clearway Pain Solutions is a leading pain management medical practice focused on relieving pain, restoring function and renewing quality of life for our patients.

Pensacola, Florida, USA

201-500 employees